Job VC
Technical Support Engineer (in Warsaw)
Technologies
Description
We are looking for a Beta Community Support Engineer to join our big and skilled team, working on a big navigation system. The navigational app works on smartphones and tablets, letting people outsmart traffic, communicate, share trips, etc.
The Beta community includes several thousand volunteers worldwide who participate in various testing phases of the product and aid in improving product quality. The main responsibilities include daily management and communication with the Beta Community — monitoring Beta feedback, bug reports, and suggestions and ensuring questions have a response.
REQUIREMENTS
Location in Warsaw
2+ year in L2 Technical Support or 1+ year in manual QA
Familiarity with bug-tracking systems and test management tools
Task-oriented — able to deliver quickly on tight schedules and deadlines, and must be able to adapt to frequent changes in requirements
High-level English speaker — be able to write and communicate verbally in proficient English, using technical and testing-related terminology
Experience in software QA methodologies and practices with emphasis on the Mobile world (Android and iOS)
NICE TO HAVE
Experience utilizing log files to debug and analyze issues
Experience in operating test tools and analyzing test data
Good understanding of Client-Server architecture
RESPONSIBILITIES
Monitoring and debugging Beta community bug reports, suggestions, and forum posts
Releasing Beta-staged versions to the community via Centercode
Identifying important and critical issues to track and report about to internal teams
WE OFFER
A great international team of professionals (Kyiv, Tel Aviv, New York);
Competitive compensation depending on your experience and skills;
Work with cutting-edge technologies;
Medical Insurance;
English courses with a native speaker;
International business trips;
Comfortable office in the heart of Kyiv;
Remote work during the quarantine.
The Beta community includes several thousand volunteers worldwide who participate in various testing phases of the product and aid in improving product quality. The main responsibilities include daily management and communication with the Beta Community — monitoring Beta feedback, bug reports, and suggestions and ensuring questions have a response.
REQUIREMENTS
Location in Warsaw
2+ year in L2 Technical Support or 1+ year in manual QA
Familiarity with bug-tracking systems and test management tools
Task-oriented — able to deliver quickly on tight schedules and deadlines, and must be able to adapt to frequent changes in requirements
High-level English speaker — be able to write and communicate verbally in proficient English, using technical and testing-related terminology
Experience in software QA methodologies and practices with emphasis on the Mobile world (Android and iOS)
NICE TO HAVE
Experience utilizing log files to debug and analyze issues
Experience in operating test tools and analyzing test data
Good understanding of Client-Server architecture
RESPONSIBILITIES
Monitoring and debugging Beta community bug reports, suggestions, and forum posts
Releasing Beta-staged versions to the community via Centercode
Identifying important and critical issues to track and report about to internal teams
WE OFFER
A great international team of professionals (Kyiv, Tel Aviv, New York);
Competitive compensation depending on your experience and skills;
Work with cutting-edge technologies;
Medical Insurance;
English courses with a native speaker;
International business trips;
Comfortable office in the heart of Kyiv;
Remote work during the quarantine.