Job VC
GSOC Manager (Tier 4)
Technologies
Description
GSOC Manager (Tier 4) | Full-time | Business hours + on-call availability
We are looking for a
GSOC Manager (Tier 4)
to own and lead the Global Security Operations Center at a program level.
This role is responsible for
end-to-end GSOC performance, governance, vendor management, and strategic development
, ensuring operational excellence across all global sites.
🔹 Key responsibilities:
Own overall GSOC performance, monitor KPIs, ensure SLA compliance, and drive continuous improvement initiatives
Lead monthly operational reviews with Shift Supervisors and quarterly steering reviews with CSO and regional security leadership
Manage GSOC staffing model including hiring, onboarding, shift planning, and performance management for Bangalore-based teams
Act as primary owner of vendor relationships, including Verkada and other integrated security technology providers
Maintain and continuously update SOPs, escalation protocols, and the GSOC CONOPS playbook
Manage GSOC budget including headcount, tooling, training, and operational expenses
Oversee post-incident reviews for all P1 events and ensure corrective actions are implemented
Coordinate cross-functionally with IT, Facilities, Legal, and HR on security-related initiatives
Represent GSOC in executive-level forums and provide regular reporting to CSO on performance, risk, and roadmap
Drive automation and technology improvements to reduce false positives and operator workload
🔹 Requirements:
8–12 years of experience in physical or corporate security, with 3–4+ years in SOC/GSOC leadership roles
Strong program management skills, including vendor management and budget ownership
Executive-level communication skills in English
Deep understanding of physical security systems (CCTV, access control, cloud security platforms)
Proven experience leading distributed operational teams across shifts and time zones
🔹 Nice to have:
CPP (Certified Protection Professional) certification — strongly preferred
Experience managing GSOC operations for 50+ global sites
Familiarity with ASIS International standards and security frameworks
Experience with Verkada or similar enterprise physical security platforms
Understanding of privacy regulations (GDPR, PDPA, PIPL) related to video surveillance and data governance
We are looking for a
GSOC Manager (Tier 4)
to own and lead the Global Security Operations Center at a program level.
This role is responsible for
end-to-end GSOC performance, governance, vendor management, and strategic development
, ensuring operational excellence across all global sites.
🔹 Key responsibilities:
Own overall GSOC performance, monitor KPIs, ensure SLA compliance, and drive continuous improvement initiatives
Lead monthly operational reviews with Shift Supervisors and quarterly steering reviews with CSO and regional security leadership
Manage GSOC staffing model including hiring, onboarding, shift planning, and performance management for Bangalore-based teams
Act as primary owner of vendor relationships, including Verkada and other integrated security technology providers
Maintain and continuously update SOPs, escalation protocols, and the GSOC CONOPS playbook
Manage GSOC budget including headcount, tooling, training, and operational expenses
Oversee post-incident reviews for all P1 events and ensure corrective actions are implemented
Coordinate cross-functionally with IT, Facilities, Legal, and HR on security-related initiatives
Represent GSOC in executive-level forums and provide regular reporting to CSO on performance, risk, and roadmap
Drive automation and technology improvements to reduce false positives and operator workload
🔹 Requirements:
8–12 years of experience in physical or corporate security, with 3–4+ years in SOC/GSOC leadership roles
Strong program management skills, including vendor management and budget ownership
Executive-level communication skills in English
Deep understanding of physical security systems (CCTV, access control, cloud security platforms)
Proven experience leading distributed operational teams across shifts and time zones
🔹 Nice to have:
CPP (Certified Protection Professional) certification — strongly preferred
Experience managing GSOC operations for 50+ global sites
Familiarity with ASIS International standards and security frameworks
Experience with Verkada or similar enterprise physical security platforms
Understanding of privacy regulations (GDPR, PDPA, PIPL) related to video surveillance and data governance