Job VC

Automat-it is an all-in AWS Premier Partner and Managed Services Provider specializing in the startup ecosystem. With over 800 customers and 500+ AWS certifications, Automat-it brings hands-on expertise in AI, DevOps, and FinOps to empower fast-paced startups to grow, deliver & win. Our customers save significant time-to-market and optimize their cloud performance and costs.

We work across EMEA and the US, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.

We are looking for a Support Engineer with hands-on AWS and Linux experience, strong troubleshooting skills, and the ability to monitor, support, and optimize customer environments in a 24/7 setting.

📍 Work location - Ukraine

Responsibilities
Respond to incidents according to playbooks
Provide customer support in rotating 8-hour shifts to ensure 24/7 coverage
Monitor and troubleshoot network, infrastructure, and application issues
Analyze metrics, alerts, and incidents to fine-tune algorithms and thresholds
Maintain and document monitoring solutions
Contribute to infrastructure automation and internal Support tools development

Requirements
At least 1 year of experience in a similar position such as NOC/Tech Support engineer
Hands-on AWS cloud experience
Confident Linux OS knowledge
Network troubleshooting and configuration
GIT and scripting skills with either Python or Bash
Web applications architecture understanding
Monitoring tools (Prometheus, Cloudwatch, etc.) and principles
Upper-intermediate English language proficiency
Great customer service and confident business communication skills
Strong troubleshooting and problem-solving skills, drive to prevent incidents
Be innovative, learn new tools and best practices
IaaC: CloudFormation, Terraform knowledge - advantage
CI/CD: Jenkins, ArgoCD - advantage
Containers orchestration: Docker, Kubernetes (EKS, GKE) - advantage

What Success Looks Like in Year One
You demonstrate a strong understanding of the AWS services and infrastructure components monitored across customer environments, including customer-specific dependencies, alerting logic, and operational context. You use this knowledge to perform efficient root cause analysis and reduce investigation time during incidents.
You demonstrate confident hands-on experience with the core monitoring toolset, including Datadog, CloudWatch, Grafana, Zabbix, and PagerDuty. You can independently configure monitoring for a new customer from scratch, including alerting, dashboards, and escalation flows tailored to the customer’s infrastructure and operational requirements.
You demonstrate strong Сustomer Obsession, critical thinking, and analytical skills by going beyond alert acknowledgment to analyse patterns across metrics, logs, and events. You apply logical reasoning to identify root causes, distinguish false positives from real issues, improve alerting quality based on your findings, and help translate this ownership mindset across the team.
You take effective ownership of customer issues, coordinate confidently with internal and external stakeholders, including DevOps, FinOps, AWS Support, and AWS TAMs.
You can confidently act as the main engineer on shift, support new team members during their ramp-up, and help your shift partner follow the team’s operational flow, communication standards, and escalation process.
You have successfully achieved the AWS Certified Cloud Practitioner and AWS Certified Solutions Architect - Associate certifications, and continue developing your AWS expertise by preparing for additional certifications aligned with your professional growth path.

Benefits
Professional training and certifications covered by the company (AWS, FinOps, Kubernetes, etc.)
International work environment
Referral program – enjoy cooperation with your colleagues and get a bonus
Company events and social gatherings (happy hours, team events, knowledge sharing, etc.)
Wellbeing and professional coaching
English classes
Soft skills training

Country-specific benefits will be discussed during the hiring process.
Automat-it is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills, recognizing the value you bring to our team.