Job VC
Customer Education Manager
About the role
EducateMe is an LMS built for US-based companies that take employee training seriously. Our customers use EducateMe to onboard new hires, upskill teams, and run compliance programs — but getting them to do all of that well requires more than a good product. It requires someone who can sit alongside them, understand their training goals, and help them build something that actually works.
That's this role. You'll own the post-sale customer relationship end-to-end — from onboarding SQL accounts to running ongoing check-ins, creating enablement content, and keeping customers educated enough to get real value from the platform.
What you'll do:
Own onboarding
for new customers — run discovery calls to understand their use case, build tailored onboarding plans, and get them to first value fast
Manage ongoing customer relationships
— run regular check-ins, track adoption and engagement, spot churn risks early, and run upsell/expansion conversations
Consult on training programs
— help customers design effective learning experiences inside EducateMe: course structure, content strategy, learner journeys
Create customer-facing content
— write guides, record Loom walkthroughs, run occasional webinars, and contribute to the EducateMe knowledge base
Be the voice of the customer internally
— surface product gaps, document recurring pain points, and collaborate with the product team on roadmap priorities
Support sales discovery
— join late-stage sales calls to provide L&D credibility and help prospects understand how EducateMe fits their training workflow
What we're looking for:
Must-have
Customer-facing experience
— CSM, account management, or customer onboarding, ideally in SaaS. You're comfortable owning a book of business.
Strong communicator
— clear writer, confident on video calls, equally good async and live.
Self-directed
— we're a small team. You have context and goals, but not a playbook for every situation. You figure things out and move.
Nice to have
Experience working with or inside an LMS — as an admin, L&D manager, or in a CS role at an LMS company
Familiarity with tools like Notion, Loom, Intercom, or similar async-first stacks
L&D background
What we offer
Fully remote - work from anywhere
Real ownership and room to grow as the company scales
Small, async-first team - no bureaucracy
Direct access to the founder and input on product direction