Job VC
IT Support / System Administrator (Helpdesk)
Technologies
Description
We are looking for an
IT Support / System Administrator (Helpdesk)
to join our internal IT team in Kyiv.
In this role, you will support employees with day-to-day technical issues, prepare and maintain company devices, manage IT assets, and help administer access to internal tools and systems. This position is a good fit for someone who enjoys a mix of hands-on technical support, device lifecycle management, and operational IT processes.
What you will do
Employee IT support
Provide first-line internal IT support for employees via
Jira Service Management
Troubleshoot day-to-day issues on macOS and Windows laptops
Assist with software installation, setup, and configuration
Help resolve access, account, and authentication issues
Support employees via Slack and Zoom when needed
IT asset and device management
Maintain the inventory of company's IT equipment in
Snipe-IT
Track hardware lifecycle, condition, and assignment
Manage issuance and return of equipment
Conduct regular inventory checks
Keep records of hardware and software assets up to date
Device setup and logistics
Receive, configure, and prepare laptops and other devices for employees
Organize shipment and return of equipment via Nova Poshta or other delivery services
Handle refurbishment and preparation of devices for reuse
Maintain equipment storage in the Kyiv office
Access and account management
Create, update, and revoke user access in internal systems, including:
Slack
Jira
Bitwarden
Google Workspace
GitHub
Software and license management
Track and manage software licenses such as:
Adobe Creative Cloud
JetBrains products
Microsoft 365
Monitor license usage
Support renewals and reassignment
Help optimize software license usage and costs
Hardware maintenance and reporting
Configure and maintain employee laptops
Perform basic upgrades for Windows laptops, including RAM and SSD replacement
Maintain simple reports on IT assets, licenses, and inventory status
Support periodic asset reviews and basic cost tracking
What we expect from you
Must-have
Good working knowledge of
Windows and macOS
Experience supporting laptop-based work environments
Ability to troubleshoot common hardware and software issues
Understanding of user access management in cloud/SaaS tools
Ability to perform basic hardware upgrades for Windows laptops
Basic understanding of networking: DHCP, NAT, routing, OSI up to L3
Strong organizational skills and attention to detail
Good communication skills and a service-oriented mindset
English level: Pre-Intermediate+
Nice to have
Experience working with remote or distributed teams
Experience managing SaaS licenses
Experience with MDM solutions such as Intune or Jamf
Tools we use
Jira Service Management
— internal IT support
Jira / Confluence
— task tracking and documentation
Snipe-IT
— IT asset management
Google Workspace / Google Drive
— collaboration and storage
Slack / Zoom
— internal communication
Working conditions
Location:
Kyiv, Vasylkivska
Format:
Hybrid, 3 days per week in the office
Employment
type: Full-time
Regular office presence is important because the role includes device preparation, hardware handling, and equipment logistics.
What we offer
Competitive compensation based on your skills and experience.
Medical insurance.
20 working days of paid vacation per year.
Coverage for conferences, workshops, and professional training.
IT Support / System Administrator (Helpdesk)
to join our internal IT team in Kyiv.
In this role, you will support employees with day-to-day technical issues, prepare and maintain company devices, manage IT assets, and help administer access to internal tools and systems. This position is a good fit for someone who enjoys a mix of hands-on technical support, device lifecycle management, and operational IT processes.
What you will do
Employee IT support
Provide first-line internal IT support for employees via
Jira Service Management
Troubleshoot day-to-day issues on macOS and Windows laptops
Assist with software installation, setup, and configuration
Help resolve access, account, and authentication issues
Support employees via Slack and Zoom when needed
IT asset and device management
Maintain the inventory of company's IT equipment in
Snipe-IT
Track hardware lifecycle, condition, and assignment
Manage issuance and return of equipment
Conduct regular inventory checks
Keep records of hardware and software assets up to date
Device setup and logistics
Receive, configure, and prepare laptops and other devices for employees
Organize shipment and return of equipment via Nova Poshta or other delivery services
Handle refurbishment and preparation of devices for reuse
Maintain equipment storage in the Kyiv office
Access and account management
Create, update, and revoke user access in internal systems, including:
Slack
Jira
Bitwarden
Google Workspace
GitHub
Software and license management
Track and manage software licenses such as:
Adobe Creative Cloud
JetBrains products
Microsoft 365
Monitor license usage
Support renewals and reassignment
Help optimize software license usage and costs
Hardware maintenance and reporting
Configure and maintain employee laptops
Perform basic upgrades for Windows laptops, including RAM and SSD replacement
Maintain simple reports on IT assets, licenses, and inventory status
Support periodic asset reviews and basic cost tracking
What we expect from you
Must-have
Good working knowledge of
Windows and macOS
Experience supporting laptop-based work environments
Ability to troubleshoot common hardware and software issues
Understanding of user access management in cloud/SaaS tools
Ability to perform basic hardware upgrades for Windows laptops
Basic understanding of networking: DHCP, NAT, routing, OSI up to L3
Strong organizational skills and attention to detail
Good communication skills and a service-oriented mindset
English level: Pre-Intermediate+
Nice to have
Experience working with remote or distributed teams
Experience managing SaaS licenses
Experience with MDM solutions such as Intune or Jamf
Tools we use
Jira Service Management
— internal IT support
Jira / Confluence
— task tracking and documentation
Snipe-IT
— IT asset management
Google Workspace / Google Drive
— collaboration and storage
Slack / Zoom
— internal communication
Working conditions
Location:
Kyiv, Vasylkivska
Format:
Hybrid, 3 days per week in the office
Employment
type: Full-time
Regular office presence is important because the role includes device preparation, hardware handling, and equipment logistics.
What we offer
Competitive compensation based on your skills and experience.
Medical insurance.
20 working days of paid vacation per year.
Coverage for conferences, workshops, and professional training.