Job VC

Customer Support Specialist (US working hours)
B2B Soft
Категорії:
Support
Junior
Дистанційна робота

Пропозиція дійсна до: 08.08.2026 (залишилося 23 днів)

Необхідні знання
support

technical support

L1

Англійська
(C1)
Наші вимоги
Оригінальний текст.
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Our requirements:

Fluent/advanced English (MUST!)

Spanish is a huge +

Ability to work night shifts (6 shifts: Kyiv time: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00)

An experienced PC user (General Microsoft Windows knowledge)

Existing technical background or a strong desire to explore the field of software and hardware products

Training and time-management skills

Communication and listening

Understanding of conflict resolution

Empathy, positive attitude and Self-Control

Optional:

Previous experience in the Support field

Technical background and IT education

Experience in working with CRM and Jira;

Про посаду / проект
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As a Customer Support Specialist, you will have an opportunity to join a very dynamic team and become a trusted advisor to our clients, with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders. You will interact with US busines owners, learn about the telecom industry and embark on an IT career path within the organization.

About US
:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 10 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America.

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it. Recent addition of the autonomous product suite well coincides with the post COVID-19 reality and enables telecom operators to conduct all aspects of their commerce via kiosks.

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of open and transparent culture, learn both IT and business and advance quickly.
Обов'язки
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Help existing and prospective customers by providing timely and accurate information about B2BSoft products
Identify, analyze, and troubleshoot technical issues and provide effective solutions
Respond to support queries via phone, chat, and email
Help Customers with software and hardware configurations, billing, and merchant services related requests
Provide clear and complete documentation and notes on all service inquiries
Деталі

Онлайн-співбесіди

Мова для рекрутингу: англійська

Старт ASAP

Оплачувана відпустка за: B2B

Повністю дистанційна

Night shifts

Обладнання

Windows
Комп'ютер: Notebook
Монітори: One
Про компанію
B2B Soft
Заснована в:
1999
Розмір компанії:
50 - 249
Головний офіс:
New York
X XXX - XX XXX PLN
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