Job VC
Quality Control (QC) Manager
Technologies
Description
We are looking for an experienced
Quality Control (QC) Manager
to drive the quality assurance function within our Support organization. This role is focused on ensuring accuracy, consistency, and fairness across all evaluation processes, while continuously improving quality standards, reporting, and team performance.
The ideal candidate has a strong analytical mindset, hands-on QA experience, and the ability to optimize processes and elevate quality frameworks in a fast-paced environment.
HOW YOU WILL MAKE AN IMPACT
Ensure high-quality standards across all customer support interactions
Monitor and achieve QC KPIs (coverage, accuracy, consistency of evaluations)
Conduct regular calibration sessions to maintain unified evaluation standards
Review and validate evaluations, identify discrepancies and improvement areas
Prepare regular reports (weekly/monthly) on quality performance and key metrics
Analyze recurring issues and provide actionable recommendations
Participate in the development and update of QC guidelines, scorecards, and internal standards
Identify inefficiencies and drive continuous improvement of QC processes
Collaborate with Team Leads, L&D, and cross-functional teams to enhance service quality
Contribute to training initiatives based on QC insights
Provide structured feedback to improve agent performance
Handle and review disputed evaluations, ensuring fairness and transparency
Monitor dispute trends and recommend process improvements
Work with QC and analytics tools; support implementation of automation and AI solutions
Ensure data accuracy and effectiveness of quality control tools
WHAT WILL HELP YOU SUCCEED IN THE ROLE
1+ years of experience in Quality Control, QA, or Customer Support Quality
Strong understanding of QA processes, scorecards, and calibration
Experience working with analytics, reporting, and QA tools
Excellent attention to detail and analytical thinking
Strong communication and feedback skills
Ability to manage multiple priorities in a fast-paced environment
WHY YOU’LL LOVE IT HERE:
Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
Unlimited vacation days and paid sick leave—because your rest matters.
A competitive compensation that truly reflects your skills and expertise.
Employee referral bonus and gifts to celebrate your special occasions.
50% financial support for learning expenses to supercharge your professional growth!
A positive atmosphere where you always feel respected and truly belong.
Inspirational team-building activities that turn colleagues into best friends.
Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
Co-working space reimbursement to save your nerves from always working from home :)
Quality Control (QC) Manager
to drive the quality assurance function within our Support organization. This role is focused on ensuring accuracy, consistency, and fairness across all evaluation processes, while continuously improving quality standards, reporting, and team performance.
The ideal candidate has a strong analytical mindset, hands-on QA experience, and the ability to optimize processes and elevate quality frameworks in a fast-paced environment.
HOW YOU WILL MAKE AN IMPACT
Ensure high-quality standards across all customer support interactions
Monitor and achieve QC KPIs (coverage, accuracy, consistency of evaluations)
Conduct regular calibration sessions to maintain unified evaluation standards
Review and validate evaluations, identify discrepancies and improvement areas
Prepare regular reports (weekly/monthly) on quality performance and key metrics
Analyze recurring issues and provide actionable recommendations
Participate in the development and update of QC guidelines, scorecards, and internal standards
Identify inefficiencies and drive continuous improvement of QC processes
Collaborate with Team Leads, L&D, and cross-functional teams to enhance service quality
Contribute to training initiatives based on QC insights
Provide structured feedback to improve agent performance
Handle and review disputed evaluations, ensuring fairness and transparency
Monitor dispute trends and recommend process improvements
Work with QC and analytics tools; support implementation of automation and AI solutions
Ensure data accuracy and effectiveness of quality control tools
WHAT WILL HELP YOU SUCCEED IN THE ROLE
1+ years of experience in Quality Control, QA, or Customer Support Quality
Strong understanding of QA processes, scorecards, and calibration
Experience working with analytics, reporting, and QA tools
Excellent attention to detail and analytical thinking
Strong communication and feedback skills
Ability to manage multiple priorities in a fast-paced environment
WHY YOU’LL LOVE IT HERE:
Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
Unlimited vacation days and paid sick leave—because your rest matters.
A competitive compensation that truly reflects your skills and expertise.
Employee referral bonus and gifts to celebrate your special occasions.
50% financial support for learning expenses to supercharge your professional growth!
A positive atmosphere where you always feel respected and truly belong.
Inspirational team-building activities that turn colleagues into best friends.
Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
Co-working space reimbursement to save your nerves from always working from home :)