Job VC
Head of Customer Success and Support
Technologies
Description
Proxima Research
, a leading provider of innovative technological solutions for the pharmaceutical industry, is seeking an ambitious and results-driven
Head of Support Center
to elevate customer support within the
Proxima Cloud CRM
ecosystem. A trusted Amazon partner, the Proxima Cloud CRM ecosystem offers cross-platform, multi-channel CRM functionality with a flexible management system designed to ensure customer success.
If you’re looking for new challenges and possess the necessary skills to systematically and effectively address customer needs,
Proxima Research
provides the perfect opportunity to drive growth and achieve success.
Key Responsibilities
:
automation of customer support processes,
implementation of an optimal platform for managing the support service,
formation and coordination of a team of help-desk and custom-response managers,
setting and monitoring KPIs for the team
Experience and Skills
:
Experience in setting up and administering Zendesk
Experience in building a KPI system and managing support team performance
Confident English skills at B2 level or higher
Experience in implementing and configuring AI chatbots is desirable
Experience working in B2B product support (SaaS is an advantage)
We Offer
:
Direct reporting to the Head of Businees Unit
Established resources in customer support with opportunities for innovation.
Competitive salary and
quarterly bonuses
.
, a leading provider of innovative technological solutions for the pharmaceutical industry, is seeking an ambitious and results-driven
Head of Support Center
to elevate customer support within the
Proxima Cloud CRM
ecosystem. A trusted Amazon partner, the Proxima Cloud CRM ecosystem offers cross-platform, multi-channel CRM functionality with a flexible management system designed to ensure customer success.
If you’re looking for new challenges and possess the necessary skills to systematically and effectively address customer needs,
Proxima Research
provides the perfect opportunity to drive growth and achieve success.
Key Responsibilities
:
automation of customer support processes,
implementation of an optimal platform for managing the support service,
formation and coordination of a team of help-desk and custom-response managers,
setting and monitoring KPIs for the team
Experience and Skills
:
Experience in setting up and administering Zendesk
Experience in building a KPI system and managing support team performance
Confident English skills at B2 level or higher
Experience in implementing and configuring AI chatbots is desirable
Experience working in B2B product support (SaaS is an advantage)
We Offer
:
Direct reporting to the Head of Businees Unit
Established resources in customer support with opportunities for innovation.
Competitive salary and
quarterly bonuses
.