Job VC
Web Scraping Support Engineer
Technologies
Description
We're Hiring: Web Scraping Support Engineer (Remote)
Hello everyone! Massive is looking for a
Web Scraping Support Engineer
to join our fully remote team. If you dream in selectors, wake up parsing HTML, and genuinely enjoy helping people solve gnarly data extraction problems — this one's for you.
What is Massive?
Massive is an infrastructure company powering
data-driven innovation at scale
. We operate a global
proxy network
, build
managed APIs for search engines (SERP)
, and
Web Unblocking API
to bypass anti-bot measures for large-scale data collection and processing.
Why This Role Is Different
Most support roles are reactive. This one isn't. You're the person customers trust when their scraping pipeline breaks at 2 AM, when a target site changes its structure overnight, when nothing works and nobody knows why.
You don't just answer tickets — you solve problems that other engineers can't.
Who We're Looking For
Troubleshoots in Their Sleep:
Broken selectors, anti-bot walls, rotating proxies, CAPTCHAs, headless browser quirks — you've seen it all and you fix it before your coffee gets cold
AI is your best friend
- you know how to leverage AI to be 10X faster and more productive
Customer-Obsessed & Likable:
You're the person customers ask for by name. You explain complex concepts in plain language and people genuinely enjoy working with you
Can Scrape Anything, Anywhere:
SPAs, paginated APIs, rate-limited endpoints, geo-restricted content — if it's on the web, you know how to extract it
Consumes Data for Breakfast:
You think in JSON, dream in XPath, and get excited about a well-structured dataset
Relentlessly Organized:
Your support board is pristine. Every ticket triaged, every follow-up tracked, every edge case documented. Nothing slips through — ever
Curious Builder:
When you notice the same issue three times, you don't just fix it — you automate the solution so it never comes back
What You'll Be Doing
Own the support board end-to-end with the support team — triage, prioritize, resolve, and follow up on every ticket
Debug complex web scraping issues across proxy configurations, browser automation, and API integrations
Help customers build, optimize, and fix their scraping pipelines
Reproduce issues, identify root causes, and escalate bugs with full context to engineering
Write documentation and guides that reduce repeat tickets
Bonus Points
Experience with
Puppeteer, Playwright, Selenium
or similar browser automation
Hands-on with
proxy networks
and
IP rotation strategies
Familiarity with
anti-bot systems
(Cloudflare, Akamai, PerimeterX, DataDome)
Working knowledge of
Python, Node.js
, or scripting languages for data extraction
no satisfaction until all the work is done and then some
Ready to Scrape the Future With Us?
Skip the generic resume.
Show us something real — a scraper you built, a gnarly problem you debugged, a support process you transformed. We care about what you can do, not where you went to school.
If you read this and thought "finally, someone gets it" — trust that feeling.
Apply now.
Hello everyone! Massive is looking for a
Web Scraping Support Engineer
to join our fully remote team. If you dream in selectors, wake up parsing HTML, and genuinely enjoy helping people solve gnarly data extraction problems — this one's for you.
What is Massive?
Massive is an infrastructure company powering
data-driven innovation at scale
. We operate a global
proxy network
, build
managed APIs for search engines (SERP)
, and
Web Unblocking API
to bypass anti-bot measures for large-scale data collection and processing.
Why This Role Is Different
Most support roles are reactive. This one isn't. You're the person customers trust when their scraping pipeline breaks at 2 AM, when a target site changes its structure overnight, when nothing works and nobody knows why.
You don't just answer tickets — you solve problems that other engineers can't.
Who We're Looking For
Troubleshoots in Their Sleep:
Broken selectors, anti-bot walls, rotating proxies, CAPTCHAs, headless browser quirks — you've seen it all and you fix it before your coffee gets cold
AI is your best friend
- you know how to leverage AI to be 10X faster and more productive
Customer-Obsessed & Likable:
You're the person customers ask for by name. You explain complex concepts in plain language and people genuinely enjoy working with you
Can Scrape Anything, Anywhere:
SPAs, paginated APIs, rate-limited endpoints, geo-restricted content — if it's on the web, you know how to extract it
Consumes Data for Breakfast:
You think in JSON, dream in XPath, and get excited about a well-structured dataset
Relentlessly Organized:
Your support board is pristine. Every ticket triaged, every follow-up tracked, every edge case documented. Nothing slips through — ever
Curious Builder:
When you notice the same issue three times, you don't just fix it — you automate the solution so it never comes back
What You'll Be Doing
Own the support board end-to-end with the support team — triage, prioritize, resolve, and follow up on every ticket
Debug complex web scraping issues across proxy configurations, browser automation, and API integrations
Help customers build, optimize, and fix their scraping pipelines
Reproduce issues, identify root causes, and escalate bugs with full context to engineering
Write documentation and guides that reduce repeat tickets
Bonus Points
Experience with
Puppeteer, Playwright, Selenium
or similar browser automation
Hands-on with
proxy networks
and
IP rotation strategies
Familiarity with
anti-bot systems
(Cloudflare, Akamai, PerimeterX, DataDome)
Working knowledge of
Python, Node.js
, or scripting languages for data extraction
no satisfaction until all the work is done and then some
Ready to Scrape the Future With Us?
Skip the generic resume.
Show us something real — a scraper you built, a gnarly problem you debugged, a support process you transformed. We care about what you can do, not where you went to school.
If you read this and thought "finally, someone gets it" — trust that feeling.
Apply now.