Job VC

Location:
Kyiv, Ukraine
Work format:
Hybrid (4 days in the office, 1 day remote)
Company:
WorkTime

About WorkTime
WorkTime is a SaaS company providing a non-invasive employee monitoring and productivity platform that is fully GDPR & HIPAA compliant. Our solution helps businesses gain actionable insights while maintaining transparency and trust.
We are looking for a
Middle Technical Support Specialist
who will act as a technical point of contact between customers and our product/engineering teams.

Responsibilities
Provide
technical support
for the WorkTime platform (email, chat)
Investigate and resolve
technical issues
related to:
Web application behavior
System configurations
Integrations and APIs
Analyze logs, error messages, and system data to identify root causes
Reproduce bugs and prepare
clear, structured technical reports
for the development team
Work closely with Engineering, QA, and Product teams during incident resolution
Assist with technical onboarding and advanced configuration questions
Maintain and improve technical documentation and knowledge base articles
Participate in improving support workflows and incident response processes

Requirements
2+ years of experience in
Technical Support / Product Support / L2–L3 Support
in a SaaS environment
Strong understanding of how
web-based systems
work
Hands-on experience with:
REST APIs (requests, responses, authentication)
HTML/CSS (basic level for troubleshooting)
Logs and error analysis
Basic understanding of databases (queries, relations, data structure concepts)
Ability to clearly explain technical issues to both technical and non-technical stakeholders
English level
B1 or higher
(written)
Strong analytical thinking and attention to detail
Ability to work independently and manage multiple technical issues simultaneously

Nice to Have
Experience with B2B SaaS products
Familiarity with monitoring/analytics or employee productivity tools
Understanding of GDPR, data privacy, or security best practices
Experience collaborating directly with engineering teams

What We Offer
Competitive salary in USD based on experience
Hybrid work model:
4 days in the Kyiv office, 1 day remote
Highly professional result-oriented environment
Stable growing company, 20+ years on the market