Job VC
Support Engineer
Technologies
Description
Support Engineer — FinTech Product Company | Remote
A fast-growing FinTech product company is looking for a
Support Engineer
to join their global team remotely and help support high-performance solutions for the financial trading industry.
🌍 About the Company
This company develops ultra-low-latency technology that powers real-time trading in the
foreign exchange and financial markets
. Their proprietary platform allows international financial institutions and banks to execute currency transactions in milliseconds — giving them a competitive edge where every microsecond matters.
Known for its stability and innovation, the company continues to grow steadily and is actively hiring across multiple tech roles.
Responsibilities:
Handling technical support requests from global clients — including troubleshooting, log analysis, and identifying root causes.
Working closely with logs, system metrics, and network traffic to pinpoint issues.
Escalating complex technical incidents to Tier 3 when necessary.
Collaborating with engineering and product teams to resolve customer-facing challenges.
Assisting with client onboarding and integration when needed.
✅ Requirements:
Previous experience in Tier 2 or Tier 3 technical support
, ideally in a B2B or infrastructure-heavy environment.
Solid hands-on experience with
Linux
(command-line operations, basic troubleshooting).
Understanding of
network protocols
(TCP/IP, DNS, HTTP) and experience analyzing logs.
Intermediate or higher level of
English
(both written and spoken).
What’s Offered:
Fully
remote collaboration
with a distributed global team.
Contract-based cooperation (B2B or freelance, depending on your location).
Room for professional growth — potential to transition into engineering/product roles.
A stable company with clear technical processes and active product development.
A fast-growing FinTech product company is looking for a
Support Engineer
to join their global team remotely and help support high-performance solutions for the financial trading industry.
🌍 About the Company
This company develops ultra-low-latency technology that powers real-time trading in the
foreign exchange and financial markets
. Their proprietary platform allows international financial institutions and banks to execute currency transactions in milliseconds — giving them a competitive edge where every microsecond matters.
Known for its stability and innovation, the company continues to grow steadily and is actively hiring across multiple tech roles.
Responsibilities:
Handling technical support requests from global clients — including troubleshooting, log analysis, and identifying root causes.
Working closely with logs, system metrics, and network traffic to pinpoint issues.
Escalating complex technical incidents to Tier 3 when necessary.
Collaborating with engineering and product teams to resolve customer-facing challenges.
Assisting with client onboarding and integration when needed.
✅ Requirements:
Previous experience in Tier 2 or Tier 3 technical support
, ideally in a B2B or infrastructure-heavy environment.
Solid hands-on experience with
Linux
(command-line operations, basic troubleshooting).
Understanding of
network protocols
(TCP/IP, DNS, HTTP) and experience analyzing logs.
Intermediate or higher level of
English
(both written and spoken).
What’s Offered:
Fully
remote collaboration
with a distributed global team.
Contract-based cooperation (B2B or freelance, depending on your location).
Room for professional growth — potential to transition into engineering/product roles.
A stable company with clear technical processes and active product development.