Job VC

Do you want to be part of a team that’s building the future of crypto-financial infrastructure for businesses worldwide?
BitHide
offers the opportunity to work with leading companies, implement advanced
IT solutions
, and shape deals that redefine the rules of the game.

Your key responsibilities:

Processing
incoming customer requests
through the ticketing system
Timely and accurate
escalation
of queries to relevant specialists
Maintaining the internal
knowledge base
in a structured and up-to-date format
Providing responses to clients within
established SLA timeframes
Contributing to the
improvement of support processes

Who we’re looking for you if you :

Has at least
2 years of experience
in
customer support in b2b sector
Can communicate clearly, concisely, and professionally in writing
Has an English level of
B2+ or higher
Thrives in a
multitasking
environment and can prioritize effectively
Possesses
strong time-management
and self-organization skills
Has experience working with
ticketing systems
(e.g. Zendesk, Freshdesk, Intercom)
Understands the specifics of
collaborating with IT teams
(a plus)


What we offer:

Work in
high-tech company
focused on
security
and
innovation
A supportive team of
professionals
who stand with you at every step
A chance to dive intro one of the most
dynamic FinTech sectors-
Web3
Clear processes, modern tools, and
fully remote
collaboration