Job VC
Customer Success Manager
Technologies
Description
EvoPlay
is an IT company that has been building an ecosystem of B2B products and services for the online gaming industry for over 10 years — including innovative gaming platforms, advanced marketing solutions, and analytical tools.
As we continue to grow, we are looking for a
Customer Success Manager
who will play a key role in bridging communication between our clients and product teams.
Responsibilities:
Manage and develop long-term relationships with B2B clients using the platform
Lead onboarding of new partners and support the launch of their programs
Advise clients on how to effectively use platform features and maximize value
Gather and analyze client feedback, translating insights into product improvements
Collaborate with support, product, and engineering teams to resolve client issues
Monitor client activity and proactively drive engagement and success
Contribute to improving customer experience and internal processes
Requirements:
2+ years of experience in an IT company as a Customer Success Manager or in a similar role
Hands-on experience working with B2B clients
Understanding of SaaS products and digital platforms
Basic knowledge of web technologies, APIs, and client-server architecture
Ability to analyze technical issues and clearly communicate them to engineering teams
Experience with task management tools (Jira, Linear, or similar) and cross-functional collaboration
Understanding of SDLC and familiarity with Agile and Waterfall methodologies
Strong analytical skills and ability to work with data and metrics
English level: Upper-Intermediate or higher
We offer:
20 working days of paid vacation annually
22 sick leave days
Medical insurance
Corporate discount program
Access to courses, training, and a self-learning library
Internal mobility and rotation program
Flexible working hours (start between 8:00–11:00)
Group discussions and one-on-one sessions with a psychologist
is an IT company that has been building an ecosystem of B2B products and services for the online gaming industry for over 10 years — including innovative gaming platforms, advanced marketing solutions, and analytical tools.
As we continue to grow, we are looking for a
Customer Success Manager
who will play a key role in bridging communication between our clients and product teams.
Responsibilities:
Manage and develop long-term relationships with B2B clients using the platform
Lead onboarding of new partners and support the launch of their programs
Advise clients on how to effectively use platform features and maximize value
Gather and analyze client feedback, translating insights into product improvements
Collaborate with support, product, and engineering teams to resolve client issues
Monitor client activity and proactively drive engagement and success
Contribute to improving customer experience and internal processes
Requirements:
2+ years of experience in an IT company as a Customer Success Manager or in a similar role
Hands-on experience working with B2B clients
Understanding of SaaS products and digital platforms
Basic knowledge of web technologies, APIs, and client-server architecture
Ability to analyze technical issues and clearly communicate them to engineering teams
Experience with task management tools (Jira, Linear, or similar) and cross-functional collaboration
Understanding of SDLC and familiarity with Agile and Waterfall methodologies
Strong analytical skills and ability to work with data and metrics
English level: Upper-Intermediate or higher
We offer:
20 working days of paid vacation annually
22 sick leave days
Medical insurance
Corporate discount program
Access to courses, training, and a self-learning library
Internal mobility and rotation program
Flexible working hours (start between 8:00–11:00)
Group discussions and one-on-one sessions with a psychologist