Job VC
Junior Customer Support Specialist
Description
Diya
is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.
We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.
We are seeking a proactive, communicative, and highly motivated
Customer Support Specialist
to join our team. The role involves assisting tourists worldwide with transfer issues.
Job Responsibilities:
Сommunication with clients via chats, e-mail, and calls
Respond to customer queries promptly and accurately (24/7 service).
Follow up with customers to ensure prompt issue resolution.
Collect and analyse customer feedback to assess satisfaction.
Requirements:
Proficiency in English.
Experience in customer service will be considered a plus.
Strong written and verbal communication skills.
Excellent problem-solving abilities.
Ability to multitask.
Commitment to customer satisfaction.
Effective time management.
Willingness to learn.
What we offer:
Comfortable work environment, remote work.
The work schedule consists of 5 shifts per week, each lasting 8 hours, with 2 days off according to the schedule
Paid vacation and sick leave.
Healthcare insurance and gym.
Training and useful experience.
Work in a young and friendly team.
Career opportunities and professional growth.
is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.
We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.
We are seeking a proactive, communicative, and highly motivated
Customer Support Specialist
to join our team. The role involves assisting tourists worldwide with transfer issues.
Job Responsibilities:
Сommunication with clients via chats, e-mail, and calls
Respond to customer queries promptly and accurately (24/7 service).
Follow up with customers to ensure prompt issue resolution.
Collect and analyse customer feedback to assess satisfaction.
Requirements:
Proficiency in English.
Experience in customer service will be considered a plus.
Strong written and verbal communication skills.
Excellent problem-solving abilities.
Ability to multitask.
Commitment to customer satisfaction.
Effective time management.
Willingness to learn.
What we offer:
Comfortable work environment, remote work.
The work schedule consists of 5 shifts per week, each lasting 8 hours, with 2 days off according to the schedule
Paid vacation and sick leave.
Healthcare insurance and gym.
Training and useful experience.
Work in a young and friendly team.
Career opportunities and professional growth.