Job VC
Technical Support Specialist
Technologies
Description
Main Responsibilities
– Understand and analyse issues, be able to find appropriate solutions
– Integration protocol testing
– Second-level customer support
– Delivering excellent customer service with 5 shifts a week
Mandatory Requirements
- Leadership experience
– Familiarity with the iGaming industry
– Familiarity with software development experience with Java, C#, Node.js, or TypeScript
– Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)
– A proactive, client-focused attitude and strong work ethic
– Strong problem-solving and troubleshooting skills
– Effective communication skills, both written and verbal
– At least Upper-Intermediate English (written and spoken)
– Eagerness to learn quickly and grow technically
-Working knowledge of XML and JSON
– Basic experience with Git and version control workflows
– Understanding of API protocols (e.g., REST)
– Awareness of the software development lifecycle (SDLC)
Would be beneficial to know:
– Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes
– Experience using Jira and the Atlassian stack
– Basic understanding of QA processes and test environments
– Previous experience in a technical support, DevOps, or site reliability role
– Practical experience with monitoring systems
– Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills
We offer
Competitive Salary:
We offer a competitive salary in EUR, subject to annual performance reviews
Quarterly Bonuses:
Benefit from a transparent and systematic quarterly bonus system
Flexible Schedule:
We offer a flexible work schedule to accommodate your needs
Remote Work Option:
Choose to work remotely, providing greater flexibility and comfort
Medical Insurance:
Receive comprehensive medical insurance for both you and a significant other
Financial Support for Life Events:
We provide financial support during special life events
Unlimited Paid Vacation:
Enjoy unlimited paid vacation leave
Unlimited Paid Sick Leave:
Take unlimited paid sick leave whenever necessary
Professional Development:
Get reimbursement for professional courses for your development
– Understand and analyse issues, be able to find appropriate solutions
– Integration protocol testing
– Second-level customer support
– Delivering excellent customer service with 5 shifts a week
Mandatory Requirements
- Leadership experience
– Familiarity with the iGaming industry
– Familiarity with software development experience with Java, C#, Node.js, or TypeScript
– Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)
– A proactive, client-focused attitude and strong work ethic
– Strong problem-solving and troubleshooting skills
– Effective communication skills, both written and verbal
– At least Upper-Intermediate English (written and spoken)
– Eagerness to learn quickly and grow technically
-Working knowledge of XML and JSON
– Basic experience with Git and version control workflows
– Understanding of API protocols (e.g., REST)
– Awareness of the software development lifecycle (SDLC)
Would be beneficial to know:
– Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes
– Experience using Jira and the Atlassian stack
– Basic understanding of QA processes and test environments
– Previous experience in a technical support, DevOps, or site reliability role
– Practical experience with monitoring systems
– Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills
We offer
Competitive Salary:
We offer a competitive salary in EUR, subject to annual performance reviews
Quarterly Bonuses:
Benefit from a transparent and systematic quarterly bonus system
Flexible Schedule:
We offer a flexible work schedule to accommodate your needs
Remote Work Option:
Choose to work remotely, providing greater flexibility and comfort
Medical Insurance:
Receive comprehensive medical insurance for both you and a significant other
Financial Support for Life Events:
We provide financial support during special life events
Unlimited Paid Vacation:
Enjoy unlimited paid vacation leave
Unlimited Paid Sick Leave:
Take unlimited paid sick leave whenever necessary
Professional Development:
Get reimbursement for professional courses for your development