Job VC

We are looking for a
Junior Customer Support Manager
to join our team. This role is ideal for candidates who already have
some experience in customer support within the gambling/iGaming industry
and are looking to grow further in this field.
This is a fully remote position with a shift-based schedule.
Responsibilities:
Handle customer inquiries via LiveChat and HelpDesk
Process withdrawal requests: check player activity and ensure compliance with platform rules
Perform KYC/verification: review documents and request additional information if needed
Escalate complex or technical issues to relevant teams
Maintain high response quality and fast response times
Requirements:
English level: B2 or higher (written and spoken)
At least
3–6 months of experience in customer support in the gambling/iGaming industry
Confident PC user, ability to quickly learn new tools and systems
Willingness to work in shifts, including night shifts
Will be a plus:
Experience with document verification (KYC)
Familiarity with tools like Jira, Confluence, Customer.io