Job VC
Customer Support Agent
Description
We are hiring a Customer Support Agent to provide high-quality client service for online products.
Role Overview:
We are looking for a Customer Support Agent for a fully remote role, acting as the main point of contact for customers and collaborating with internal teams to resolve issues.
Key Responsibilities:
Act as the main point of contact for customers actively using the product;
Respond to customer inquiries in a timely and professional manner;
Provide customer support via email and chat;
Gain a good understanding of the product to effectively answer customer questions;
Communicate with other team members to find solutions when needed;
Escalate inquiries to the relevant departments when required.
(Full training will be provided.)
Ideal profile for the position:
Fluent Polish speaker;
Good communication skills and customer-oriented mindset;
Active listening skills, patience, and attention to detail;
Ability to manage time effectively in a shift-based environment;
Affinity with technology;
Previous Customer Support experience is required;
Previous iGaming experience is a plus;
English level: B2 for internal communication.
Work Model & Schedule:
Fully remote role;
Shift-based position;
Day shifts only (no night shifts);
Working days: 4 days on / 2 days off;
Shifts may include weekends.
The company guarantees you the following benefits:
A positive workplace atmosphere that creates a culture of collaboration and support, making it a place you'll love working in;
Competitive compensation and regular career development reviews;
A generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;
Financial assistance for professional development, helping you stay ahead of the curve and love your career path;
Educational Allowances that give you the opportunity to expand your knowledge and experience;
You'll have a monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
A comprehensive health insurance plan, depending on your current location;
Referral program with financial rewards for bringing top talent to the company;
Engaging in team-building activities and corporate parties.
Interview process:
HR Interview with a recruiter;
Final interview with the team;
Final decision.
If you find this opportunity right for you, don't hesitate to apply or get in touch with us if you have any questions!
Role Overview:
We are looking for a Customer Support Agent for a fully remote role, acting as the main point of contact for customers and collaborating with internal teams to resolve issues.
Key Responsibilities:
Act as the main point of contact for customers actively using the product;
Respond to customer inquiries in a timely and professional manner;
Provide customer support via email and chat;
Gain a good understanding of the product to effectively answer customer questions;
Communicate with other team members to find solutions when needed;
Escalate inquiries to the relevant departments when required.
(Full training will be provided.)
Ideal profile for the position:
Fluent Polish speaker;
Good communication skills and customer-oriented mindset;
Active listening skills, patience, and attention to detail;
Ability to manage time effectively in a shift-based environment;
Affinity with technology;
Previous Customer Support experience is required;
Previous iGaming experience is a plus;
English level: B2 for internal communication.
Work Model & Schedule:
Fully remote role;
Shift-based position;
Day shifts only (no night shifts);
Working days: 4 days on / 2 days off;
Shifts may include weekends.
The company guarantees you the following benefits:
A positive workplace atmosphere that creates a culture of collaboration and support, making it a place you'll love working in;
Competitive compensation and regular career development reviews;
A generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;
Financial assistance for professional development, helping you stay ahead of the curve and love your career path;
Educational Allowances that give you the opportunity to expand your knowledge and experience;
You'll have a monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
A comprehensive health insurance plan, depending on your current location;
Referral program with financial rewards for bringing top talent to the company;
Engaging in team-building activities and corporate parties.
Interview process:
HR Interview with a recruiter;
Final interview with the team;
Final decision.
If you find this opportunity right for you, don't hesitate to apply or get in touch with us if you have any questions!