Job VC
Technical Support
Technologies
Description
About the Company
Our partner is a US-based Managed Service Provider with 6+ years on the market.
Core services:
Microsoft infrastructure
Networking
Cybersecurity
Telephony & VoIP
Backup & disaster recovery
Remote server management
The company is currently in an active growth phase — scaling the team and leveling up service quality.
Responsibilities
Administer the M365 tenant: Exchange Online, SharePoint Online, Teams, OneDrive
Manage identity in Entra ID (Azure AD): MFA, Conditional Access, SSO, B2B/guest access, group-based licensing
Configure security and compliance policies: DLP, retention, sensitivity labels, eDiscovery, Defender for Office 365
Support hybrid configurations: Exchange Hybrid, Entra Connect / Cloud Sync
Plan and execute mail and content migrations (cross-tenant, on-prem to cloud, third-party to M365)
Handle L3 incidents, escalate to Microsoft Support, drive root-cause analysis
Document architecture, runbooks, and operational processes
Requirements
2+ years of hands-on IT support / helpdesk / system administration experience
Working knowledge of Microsoft 365 ecosystem
Understanding of email protocols and security fundamentals (SPF, DKIM, DMARC)
English B2–C1: ~80% written (tickets, documentation), ~20% calls
Comfortable with US Eastern Time working hours
Nice-to-have:
Experience with MimeCast or similar email security platforms
Experience with Atera, ConnectWise, or other PSA/RMM tools
Microsoft certifications (MS-102, AZ-104, SC-300)
Migration experience (cross-tenant, IMAP, hybrid)
Familiarity with Hyper-V / VMware virtualization
Interview Process
Recruiting Interview
Tech Interview — English proficiency + surface technical questions
Technical interview with team leads — deeper M365 & email questions
Offer
Work Environment
Daily standup 9:00–9:45 AM ET (Ukraine: 16:00 – 01:00, or 15:00 – 00:00 during DST mismatch)
Communication style: friendly, informal, more like a team chat than corporate hierarchy
75–80% written communication (tickets, email), 20–25% calls
Many clients speak Russian; some are English-only
Tools: Atera (PSA + RMM), MS Teams, Office 365 stack
Compensation & Benefits
Base Salary –
Up to $2,000/month
On-call Bonus –
$100/week of duty (~1 week/month)
Annual Bonus –
Yes, ≈ 13th salary
Probation –
3 months, fully paid
PTO –
10 vacation days + ~10 US public holidays + 10 personal/sick days
Equipment –
Not provided by default. Negotiable.
Payment Options
Crypto (white, legal, with proof of origin)
Our partner is a US-based Managed Service Provider with 6+ years on the market.
Core services:
Microsoft infrastructure
Networking
Cybersecurity
Telephony & VoIP
Backup & disaster recovery
Remote server management
The company is currently in an active growth phase — scaling the team and leveling up service quality.
Responsibilities
Administer the M365 tenant: Exchange Online, SharePoint Online, Teams, OneDrive
Manage identity in Entra ID (Azure AD): MFA, Conditional Access, SSO, B2B/guest access, group-based licensing
Configure security and compliance policies: DLP, retention, sensitivity labels, eDiscovery, Defender for Office 365
Support hybrid configurations: Exchange Hybrid, Entra Connect / Cloud Sync
Plan and execute mail and content migrations (cross-tenant, on-prem to cloud, third-party to M365)
Handle L3 incidents, escalate to Microsoft Support, drive root-cause analysis
Document architecture, runbooks, and operational processes
Requirements
2+ years of hands-on IT support / helpdesk / system administration experience
Working knowledge of Microsoft 365 ecosystem
Understanding of email protocols and security fundamentals (SPF, DKIM, DMARC)
English B2–C1: ~80% written (tickets, documentation), ~20% calls
Comfortable with US Eastern Time working hours
Nice-to-have:
Experience with MimeCast or similar email security platforms
Experience with Atera, ConnectWise, or other PSA/RMM tools
Microsoft certifications (MS-102, AZ-104, SC-300)
Migration experience (cross-tenant, IMAP, hybrid)
Familiarity with Hyper-V / VMware virtualization
Interview Process
Recruiting Interview
Tech Interview — English proficiency + surface technical questions
Technical interview with team leads — deeper M365 & email questions
Offer
Work Environment
Daily standup 9:00–9:45 AM ET (Ukraine: 16:00 – 01:00, or 15:00 – 00:00 during DST mismatch)
Communication style: friendly, informal, more like a team chat than corporate hierarchy
75–80% written communication (tickets, email), 20–25% calls
Many clients speak Russian; some are English-only
Tools: Atera (PSA + RMM), MS Teams, Office 365 stack
Compensation & Benefits
Base Salary –
Up to $2,000/month
On-call Bonus –
$100/week of duty (~1 week/month)
Annual Bonus –
Yes, ≈ 13th salary
Probation –
3 months, fully paid
PTO –
10 vacation days + ~10 US public holidays + 10 personal/sick days
Equipment –
Not provided by default. Negotiable.
Payment Options
Crypto (white, legal, with proof of origin)