Job VC
Support manager (Turkish language)
Done
is a fast-growing international company helping distributors and trading businesses scale through financing, logistics, and supply chain management solutions, providing a full-cycle import service.
At Done, we don’t just scale businesses — we scale people who are ready to take ownership of results.
Done. More ownership. More speed. More impact. At a global scale.
We are looking for a
Customer Success Specialist (Existing Clients)
who wants to act as a true partner for clients, coordinate international shipments, and influence both service quality and business growth.
What will change in Done thanks to you
clients will receive consistent, proactive, and high-quality support at every stage of delivery
interaction processes between logistics, brokers, finance, and other teams will become more synchronized and efficient
clients will experience greater transparency, control, and service quality when working with Done
the company will be able to scale its client portfolio faster благодаря strong client support and long-term partnerships
each delivery will become more structured, controlled, and predictable for both the client and the business
Your area of impact
build and maintain long-term relationships with clients, ensuring a high level of service at all stages of delivery
manage international shipments from China and Europe, proposing the most efficient solutions for clients’ businesses
coordinate all steps of the full-cycle delivery process (collaborating with logistics, brokers, finance, and other stakeholders)
track shipment statuses, resolve issues оперативно, and keep clients informed at every step
manage client projects in CRM and oversee financial settlements
To succeed at Done, you will need
willingness to develop in the area of international trade documentation, transportation types, and customs clearance procedures
experience with 1C, CRM systems, and MS Office
ability to understand client needs and deliver high-quality service
strong attention to detail, discipline, and a systematic approach to work
proactivity, ambition, and readiness to take ownership of results
ability to coordinate multiple processes simultaneously and collaborate effectively with cross-functional teams
What you will get at Done
work in a fast-growing international company that scales business and creates new opportunities for people
real impact on results: your ideas, speed of decision-making, and personal contribution truly matter
a partner-driven team that values ownership, transparency, service mindset, and mutual support
a strong development culture: Done Academy, internal and external training, hard & soft skills programs, PDP, 360° feedback, and clear career growth opportunities
a professional growth environment: over 40% of managers have built their careers within the company
official employment and stable salary payments
premium medical insurance after the probation period
working hours: Monday to Friday, 9:00–18:00
office-based format
modern designer office located at Solomianska St., 11
corporate transport from Olimpiiska, Universytet, and Palats Sportu metro stations, plus parking compensation
partial lunch compensation for daily comfort
discounts on English courses and sports activities
internal recognition system (Donecoin) and branded merchandise
gifts and support for important personal occasions
opportunity to invest in corporate bonds with predictable returns
team buildings, corporate events, sports initiatives, and an active team life beyond work
employee reservation option (subject to updated military documentation)
equipped shelter in the business center
Our hiring process
Phone screening → Office interview with the Head of Department → Job Offer
Why Done
At Done, results are never accidental — they are driven by people.
Maybe your growth story is the next one.