Job VC

We are looking for a
Product Manager
to join our product team and take ownership of our CRM ecosystem. In this role, you will define the CRM product vision, shape the long-term strategy, and deliver scalable solutions that drive operational excellence, improve customer experience, and support business growth.

You will work closely with Customer Support, Risk & Dealing, Business Development teams to design scalable processes, automate workflows, integrate external services, and enhance interactions with customers and partners. This is a high-impact product role combining strategic ownership, discovery, and hands-on execution across multiple business domains.

Responsibilities
Product Ownership & Roadmap:
Own and manage the CRM product roadmap, ensuring it supports business priorities and operational needs
Define product goals, prioritize initiatives, and deliver solutions that create measurable business impact
Translate business needs into clear product requirements and actionable tasks for development
Define and track key product metrics to evaluate performance and identify improvement opportunities
CRM Improvement & Process Optimization:
Improve and develop CRM workflows for Customer Support, Risk & Dealing, and Business Development teams
Analyze existing processes and identify opportunities to simplify, automate, and improve efficiency
Collect and structure requirements from stakeholders
Coordinate changes across teams and ensure smooth implementation of new features and processes
Automation & Integrations:
Support automation of CRM processes to reduce manual work and improve operational efficiency
Work on integration of external services and tools to improve CRM functionality and data flow
Participate in implementing AI-based solutions to improve support and internal workflow
Cross-Functional Collaboration:
Work closely with Engineering and business teams to deliver CRM improvements
Align priorities with stakeholders and ensure clear communication across teams
Participate in product discovery to understand user needs, pain points, and improvement opportunities

Requirements
Proven experience as a Product Manager with a focus on CRM systems, internal platforms, operational tools, or workflow automation products
Strong understanding of CRM systems, product architecture, and scalable system design principles
Experience defining product strategy, roadmaps, and prioritization frameworks based on business impact
Strong experience in product discovery, requirements gathering, and solution design
Ability to work with data, metrics, and analytics to drive decision-making and measure success
Experience working with APIs, integrations, and external systems
Strong analytical thinking and structured problem-solving skills
Excellent communication and stakeholder management abilities
Experience in automation and workflow optimization is a plus
Experience with AI-driven solutions or intelligent automation is a plus
Bachelor’s degree in Finance, Economics, Computer Science, Engineering, or a related field

We offer
Tax expenses coverage for private entrepreneurs in Ukraine
Expert support and guidance for Ukrainian private entrepreneurs
20 paid vacation days per year
10 paid sick leave days per year
Public holidays as per the company’s approved Public holiday list
Medical insurance
Opportunity to work remotely
Professional education budget
Language learning budget
Wellness budget (gym membership, sports gear and related expenses)