Job VC

We're hiring a
Telecommunication Engineer
to join a fast-growing UK product company building an AI-powered platform used by thousands of customers.

This is a hands-on engineering role where you'll own the company's communication infrastructure across voice, messaging, email, and WhatsApp channels while working closely with product and engineering teams on new features and integrations.

What you'll do
Own and improve VoIP, SIP, SMS, email and WhatsApp communication infrastructure
Configure and maintain providers such as Twilio, Vonage, Voximplant and similar platforms
Design and optimize inbound/outbound call routing, IVR, transfers, recordings and business-hour logic
Build integrations using REST APIs, webhooks and WebSockets
Troubleshoot production issues across telephony and messaging channels
Work closely with developers, QA and product managers during releases and incident resolution
Support migration of newly acquired businesses into a unified communication platform
Automate repetitive operational processes using scripts and AI tools

We're looking for
Experience with VoIP, SIP, trunks and telephony routing
Hands-on experience with Twilio, Vonage, Voximplant or similar providers
Ability to troubleshoot production telecom issues
Experience working with APIs, JSON, logs and webhooks
Strong English communication skills

Nice to have
WhatsApp Business API
Email deliverability
SQL
Contact center platforms
UK telecom experience