Job VC

About the Role
We are looking for a
Senior Forward-Deployed Engineer/Solutions Architect
to own customer onboarding and site performance optimization for a cutting-edge edge-performance platform.
In this role, you will investigate e-commerce storefronts, design and implement caching strategies, lead customer launches, validate performance improvements, and serve as a trusted technical advisor throughout the customer journey.
This is a highly customer-facing position requiring a combination of deep technical expertise, analytical thinking, and strong communication skills.

Responsibilities
Investigate customer e-commerce storefronts and identify performance bottlenecks.
Design caching architectures that improve performance without compromising data integrity or personalization.
Configure, test, and validate CDN and edge caching solutions.
Lead customer launches and migrations from planning through production deployment.
Diagnose and resolve caching, performance, and infrastructure-related incidents.
Analyze Core Web Vitals, RUM metrics, and other performance indicators.
Conduct technical customer meetings, including difficult conversations and expectation management.
Collaborate with support engineers and contribute to their development.
Validate and demonstrate measurable site speed improvements after launch.

Requirements
Must Have
5+ years of experience in web infrastructure, CDN, performance engineering, solutions engineering, or a similar field.
Strong understanding of HTTP caching concepts:
Cache keys
Cache invalidation and purging
Cookies and personalization
Reverse proxies
CDN behavior and troubleshooting
Experience with platforms such as Cloudflare, Fastly, Akamai, Varnish, or similar technologies.
Ability to read and analyze frontend code (HTML, JavaScript, DOM).
Experience diagnosing performance issues in production environments.
Strong debugging and incident investigation skills.
Experience owning customer-facing launches or migrations end-to-end.
Ability to communicate complex technical topics to customers clearly and confidently.
Advanced English (spoken and written).

Nice to Have
Shopify experience.
Salesforce Commerce Cloud experience.
Experience working in e-commerce agencies.
Background in Solutions Engineering, Solutions Architecture, Forward-Deployed Engineering, or Technical Consulting.
Experience with Core Web Vitals and Real User Monitoring tools.
Interview Process
Recruiter screening
Technical assessment
Live working session with the engineering team
The live session includes:
Technical discussions
Problem-solving exercises
Whiteboard-style reasoning and calculations
Investigation of unfamiliar code and performance scenarios
Working Requirements
Minimum 4 hours overlap with US Eastern Time business hours.
Comfortable working on camera and sharing screen during customer-facing meetings.
Ability to become independently productive after onboarding and training.