Job VC

This position requires flexibility to work in a two-shift rotation. Shifts rotate on a bi-weekly basis (every two weeks):

Morning shift:
10:00 – 19:00 Kyiv time
Late shift:
14:00 – 23:00 Kyiv time

The Opportunity
We are looking for a motivated Junior TechOps Specialist to join our operations team.
This is a great entry point into technical operations: you'll work alongside experienced L2/L3 engineers, build hands-on MS SQL Server and application-support skills, and take on increasing ownership as you grow.
You'll get structured mentorship, clear escalation paths for complex issues, and the chance to develop quickly within a skilled international engineering team.

What We're Looking For
Database Skills

Some hands-on exposure to MS SQL Server (2012 or higher) - through work, coursework, or personal projects
Basic SQL writing skills - CRUD operations, simple queries; willingness to learn stored procedures and index management
Interest in learning query performance troubleshooting (execution plans, blocking, deadlocks)
Understanding of basic DB maintenance concepts: backups, integrity checks, indexing
Awareness of backup / restore and disaster recovery fundamentals is a plus
Technical Operations & L2 Support

Good written and spoken English required
Basic familiarity with Jira for writing clear tickets
Willingness to contribute to a Confluence knowledge base in clear, readable language
Some exposure to log management or monitoring platforms (GrayLog, Elastic, or similar) is a plus
Basic understanding of REST APIs - Postman, Swagger - is a plus
Eagerness to learn troubleshooting of applications with multiple third-party integrations

Nice to Have
Any exposure to payment processors or payments integrations
Internship or junior-level support experience in a SaaS or tech environment
Coursework or interest in SQL/Power BI reporting
Basic familiarity with Windows Server administration

Soft Skills
Logical and analytical approach to learning and diagnosing problems
Clear, concise written communication
Active listening and a collaborative approach to conflict resolution
Empathy and positivity, even under pressure
Strong self-management and eagerness to learn
Comfortable working flexible hours and non-standard shift schedules

What You'll Do
Provide L2 technical support for your shift window - helping diagnose and resolve application and database issues, escalating complex cases to senior engineers as needed
Support carrier promotions across their lifecycle: preparation, testing, communication, and validation
Assist with database-level service configuration and maintenance tasks
Run UAT for new platform features ahead of production releases
Help troubleshoot multi-integration issues spanning third-party APIs, payment processors, and carrier systems
Create and maintain clear, complete documentation in Confluence and Jira for every service inquiry
Monitor platform and database health during your shift and escalate per runbook as needed
Contribute ideas to improve team processes, runbooks, and knowledge base quality over time

Why Join Us
Hands-on learning from day one - real products, real users, real scale
Flat structure, minimal bureaucracy, and strong engineering culture
Structured mentorship and a clear growth path toward L2/L3 roles
Continuous learning: free English courses with native speakers, tech conferences, and internal knowledge sharing
Referral program, paid vacation, sick leave, and health insurance
Competitive compensation benchmarked to your local market
Friendly team atmosphere with regular corporate events