Job VC

Our team is looking for
Technical Support Engineer !

Working Hours & Schedule:
Workdays:
Wednesday – Sunday
Days Off:
Monday & Tuesday
Standard Hours:
9:00 AM – 6:00 PM
Requirements:
Bachelor’s degree in information technology or computer science;
Knowledge of English at the intermediate level (upper intermediate will be a plus);
Good interpersonal skills and time management skills;
Proven work experience as a technical support engineer or in a similar role for at least 3 years;
Strong testing skills and knowledge of web services, APIs, and IP-based protocols;
Ability to troubleshoot complex system and software issues;
Client-oriented and friendly attitude, attentiveness, self-dependence;
Strong critical thinking and problem-solving skills;
Excellent written and verbal communication skills;
Motivation to learn new skills and technologies.

Responsibilities:
Collecting as much information as possible about the problem and attempting to solve it independently or escalating it to the appropriate Tech team (QA, developers, BA, DevOps, or system administrators);
Installing and configuring client connection systems, e.g. accounts, connectors, etc;
Responding to client support requests;
Repairing software system malfunctions, issues, and related problems;
Evaluate and prioritize customer support cases;
Respond to customer inquiries and assist in troubleshooting and resolving challenges;
Communicate and resolve customer problems via the Jira system or live chat;
Act as the initial point of contact for all system related concerns from clients;
Act as the primary liaison between company and your customers;
Prepare accurate and timely reports;
Tracking and managing work records and documentation;

Will be a plus:
Technical support experience in card processing or fintech company;
Having a higher or incomplete higher technical education is a plus;
Jira experience;
Bachelor’s degree in a relevant field, like Computer Science, IT or Software Engineering, Microsoft, Cisco, Linux or similar certification.

We offer:
Interesting and extensive project;
Fair remuneration;
Flexible working hours and work-life balance;
20 vacation days, sick leaves upon request;
Corporate English/Spanish language classes.