Job VC

Our recruitment team is currently looking for a
VIP Manager
on behalf of a fast-growing international iGaming company. If you enjoy building long-term relationships with high-value players and want to make a real impact in a rapidly scaling business, we'd love to connect with you.
About Our Client
Our client is an ambitious iGaming product focused on becoming the #1 choice for players in its target markets. The company combines a fast-paced environment, strong product vision, and a culture of ownership, giving employees the opportunity to influence business results without unnecessary bureaucracy.
Responsibilities
Manage a portfolio of VIP players and serve as their main point of contact across phone, chat, email, Telegram, and WhatsApp.
Build and maintain strong, trust-based relationships through proactive and personalized communication.
Drive VIP retention and reactivate inactive high-value players.
Monitor player activity and identify retention opportunities and potential risks.
Develop personalized bonuses, rewards, and exclusive offers to maximize engagement and lifetime value.
Collaborate with CRM and Marketing teams on VIP campaigns and loyalty initiatives.
Resolve player requests and complaints with a solution-oriented approach.
Track VIP performance and prepare regular reports.
Contribute ideas to improve VIP processes and customer experience.
Requirements
1+ year of experience in iGaming within VIP Management, Retention, or Player Support.
Strong understanding of VIP player lifecycle and retention strategies.
Experience working with CRM systems and customer segmentation.
Excellent communication and relationship management skills.
Proactive approach with confidence in outbound communication.
KPI-driven mindset.
Ability to remain calm and solution-focused in challenging situations.
Experience with Tier-1 markets is considered an advantage.
Fluent French (C1/C2 or native level) is mandatory.
English at Intermediate level or above.
What Our Client Offers
Fully remote position.
Competitive salary based on experience and performance.
Paid vacation, sick leave, and an extra birthday day off.
Fast decision-making and minimal bureaucracy.
Opportunity to directly influence VIP revenue and business growth.
Professional, international team with excellent career development opportunities.
📩 If you're a French-speaking VIP Manager with iGaming experience and you're open to new opportunities, feel free to apply or send me a direct message. I'll be happy to share more details about the role and the hiring process.