Job VC

Centrobill
is a global fintech company with over 13 years of industry experience, helping merchants accept payments through credit cards, debit cards, and alternative payment methods. We operate with an international team and a results-oriented environment focused on innovation, growth, and long-term partnerships.
We’re looking for a motivated specialist who wants to build a career in payments and grow into a
Merchant Support
role — becoming the go-to person for our clients on everything related to payment processing and account management.
This is an exciting opportunity for professionals with 1+ years of experience who want to grow their career, expand expertise, and gain hands-on experience in the fast-growing fintech industry.
Requirements for the candidate:

Experience in payments, fintech, e-commerce

Strong analytical, pattern recognition and problem-solving skills

Basic understanding of card payments workflow and 3D Secure

Basic understanding of APIs, HTTP requests, JSON, and web technologies

English level — B2-C1 (written and spoken)

Manage multiple requests and priorities simultaneously

Strong attention to detail and ability to solve problems individually

Adaptability to new patterns, quick-learner

Comfortable working with SLAs/ticketing systems such as Jira.

Nice to have:

Experience with log analysis tools (e.g. AWS CloudWatch Logs Insights, Elasticsearch, Kibana)

Experience with API testing tools (e.g. Postman)

What Merchant support specialist does:

Onboard new clients and helps them integrate our API & launch payment methods

Investigate client-reported incidents & assist with questions via ticketing system

Use internal tools, logs, and monitoring systems (AWS CloudWatch Logs Insights, Kibana/Elasticsearch)

Work closely with our Development, Payments Operations, Sales teams to resolve merchant issues

Escalate requests to appropriate teams and facilitate/track them through resolution

Contribute to internal documentation

What we offer:

Stable salary and official employment

Paid time off and holiday gifts

Corporate insurance and English courses (after the probation period)

Opportunity to join a growing international payments business

Flexible work environment

Career growth

Remote or office (Kyiv)

Why join us?
Looking for a place where you can grow and achieve great results in a positive environment? If so, don’t miss this rare opportunity! Review the job description and send us your resume today — we’re excited to talk with you as soon as tomorrow!
Apply for the job:

https://career.centro.team/apply/FFyLYMckxa/Support-Specialist