Job VC

About TEKTELIC
TEKTELIC is a global leader in LoRaWAN IoT, providing carrier-grade gateways, sensors, and end‑to‑end solutions for Industrial, Building Automation, Asset Tracking, and Medical IoT. Our solutions help enterprises reduce costs, improve operations, and scale reliably across thousands of connected devices.

About the Role
You will act as a key point of coordination between customers, the EU sales team, and internal operations.

This is a fast-paced, detail-oriented role with significant ownership,
ideal for someone building a career in operations within a product-based organization.
Working hours: 9 AM-6 PM Kyiv time.

Key Responsibilities
Sales & Order Management
Serve as a primary point of contact for customer inquiries related to quotes, orders, and delivery status
Follow up on submitted RFQs/RFPs
Maintain and update customer records including contact, shipping, and billing information

Logistics & Delivery Execution
Communicate delivery schedules and status updates to customers and internal stakeholders

Operations Coordination
Coordinate with production, supply chain, and finance teams to ensure timely order fulfillment

Required Skills & Qualifications
2+ years of experience in Customer Support
Experience supporting B2B customers, ideally across European markets
Strong communication and customer service skills
High attention to detail and accuracy
Ability to manage multiple priorities in a fast-paced environment
Structured, problem-solving mindset
Upper-Intermediate English

What We’re Looking For
A strong communicator who effectively bridges customers, sales, and operations
A proactive, hands-on coordinator
Someone comfortable balancing commercial support with operational execution
A reliable team player aligned with EU working hours and able to support a distributed team

What we offer
Ongoing opportunities and personal growth in a leading Canadian company
Competitive compensation + PE accounting support
Well-being program (250 USD per year)
Opportunity for career growth in the dynamic field of IoT
Collaborative and innovative work environment
Paid Time-off and an additional week off during Christmas Holidays
Flexible work setup (Kyiv office or remote in Kyiv) and a supportive, international team
Health insurance
Engaging social events