Job VC
Customer Support Specialist
We are looking for a customer-oriented and detail-focused Customer Support Specialist with proven experience in the iGaming industry. The ideal candidate is confident in written English, comfortable working in a fast-paced 24/7 environment, and able to handle multiple tasks while maintaining a high standard of communication. You should be proactive, responsible, and capable of recognizing sensitive situations and acting according to internal procedures.
HOW YOU WILL MAKE AN IMPACT:
Providing customer support via live chat and email
Handling players’ inquiries, requests, and complaints
Identifying complex or sensitive cases and escalating them to the relevant departments
Ensuring compliance with internal quality standards and communication guidelines
Working according to the assigned schedule and meeting individual KPIs
WHAT WILL HELP YOU SUCCEED IN THE ROLE:
Minimum 1+ year of experience in customer support within the
iGaming
industry (mandatory)
Written English proficiency at
B2 level
or higher
Willingness to work shift schedules, including night shifts, weekends, and public holidays
Ability to stay focused in a multitasking environment
Strong attention to detail and strict adherence to instructions
WHAT WE OFFER:
Flexible working hours and a remote-first setup, so you can plan work around your life — not your life around work.
24 calendar days of paid vacation and 10 days of paid sick leave, because everyone needs time to rest and recharge.
Competitive compensation that reflects your skills, experience, and impact.
Flexible Benefits — a monthly budget you can spend on sports, healthcare, therapy, or language learning. Your benefits, your choice.
50% reimbursement for professional learning and development to help you keep growing.
Employee referral bonuses and gifts to celebrate your special occasions.
A supportive team culture built on trust, respect, and collaboration.
Regular online and offline team events to connect beyond work.
Co-working space reimbursement for teammates based in Ukraine, whenever you need a change of scenery.