Job VC

mcpk.
is connecting the best European software engineers with IT businesses from Germany, Austria, and Switzerland. What makes us different from other IT companies? First of all — our philosophy! We believe that we have two kinds of customers — businesses and developers. So we treat each developer as our customer! Our cooperation is based on one simple principle — you work directly for the company from the DACH region. mcpk., in turn, ensures that everything is functioning well and that you have everything needed for your work, like hardware, insurance, etc. We do not interfere in your daily work as we are big fans of simplicity and transparency.
We are looking for a
Senior Amazon Connect Engineer
to lead the design, implementation, and optimisation of complex full-stack Amazon Connect solutions, using deep technical expertise to guide customers through sophisticated contact centre transformations.
Your qualifications:
4+ years of professional experience in technical implementation or IT consulting roles
Amazon
Connect Communications Specialist certification
Amazon Connect Developer Specialist certification
At least one AWS Foundation-level certification
At least one AWS Associate-level certification
Nice to have:
Hands-on experience building in the Amazon Connect console
Strong programming skills in Python or JavaScript
Advanced experience with Infrastructure as Code (IaC) using AWS CDK or Terraform
Familiarity with integration patterns for external systems
Experience building CI/CD pipelines for contact centre solutions
Knowledge of performance optimisation and scaling strategies
Understanding of security architecture for contact centre solutions
Custom development experience to extend Amazon Connect functionality
Your tasks:
Lead technical design and architecture for complex Amazon Connect implementations
Develop sophisticated contact flow solutions for advanced customer requirements, including 3rd party integrations and SSO
Design and implement advanced Amazon Q integrations
Create optimised forecasting, capacity planning, and scheduling solutions
Lead conversational design strategy and implementation
Implement and configure Amazon Connect Customer Profiles, Cases, and Step-by-Step Guides
Guide customers through migration strategies from legacy contact centre platforms
Lead client-facing technical workshops and advanced training sessions for clients’ IT stakeholders (including solutions architects, network engineers, IT support, etc.)
Collaborate with practice team members, supporting technical queries for presales or in-flight projects as needed
Provide technical artefacts such as architecture designs
Serve as an escalation point for complex technical challenges
What we offer:
Full remote job with a flexible schedule
A long-term B2B/FOP contract
Free English and German lessons
Compensation paid in EUR
Principles that define us:
Long-term collaboration. We prioritise building stable, ongoing partnerships with the clients and developers equally, where you can rely on consistent support and a steady work environment, allowing you to work with us for years, not months.
Professionalism. We know what we do, following best practices, continuously learning, and striving for improvement, always open to new ideas and approaches.
Integrity and transparency. Our processes are transparent, reliable, and built on mutual respect. We never simplify challenges or misrepresent details, ensuring trust at every step.
Safe and open environment. We foster a workplace where you are part of a team, and any concerns or issues can be openly addressed without hesitation, ensuring everyone feels heard and supported.
Flexibility and adaptability. Our flat organisational structure enables quick decision-making, while our flexible approach ensures we can adapt to unique situations and resolve issues efficiently.
If you believe you are a great fit, we would love to explore the opportunity to work with you!