Job VC
Customer Support Consultant (English)
Technologies
Description
3Shape
develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.
3Shape is headquartered in
Copenhagen
, with development teams in
Denmark, Ukraine, North Macedonia
and with a production site in
Poland
.
3Shape as an employer is committed to Ukraine.
Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.
If you are looking for stability in your future, we are the right place for you.
We are looking for a
Customer Support Consultant
to join our professional and multicultural team, who will share our interest in solving problems and building good relationships with our reselling partners and end-users around the world.
Areas of responsibilities:
Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events.
Handling support cases: collect all relevant information from customers, according to company’s procedures and record this using company’s CRM
Interact with other departments and escalate customers feedback further
You should possess the following skills:
Customer oriented approach
Good verbal and writing skills at upper-intermediate level in English, and Ukrainian
Problem-solving and logical thinking skills
Result oriented and stress resistant
Aspiration to self-development and willingness to grow
Professional, multitasking and empathetic skills
Being the part of us means:
Opportunity to become a part of what 3Shape has created over the past two decades.
Meaningful work that changes the future of dentistry
Work in a professional and friendly environment
Constant professional growth and development
A healthy work-life balance
Occasional business trips to Western Europe
Being part of us means:
Meaningful work that helps to change the future of dentistry
Work in a unique professional, friendly and supportive environment
Constant professional growth and development
A healthy work-life balance
Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc
Breakfasts and lunches in the office
Good working conditions in a comfortable office in UNIT.City
A parking lot with free spaces for employees
Occasional business trips to Western Europe
Opportunity to become a part of the success that 3Shape has created over the past 25 years.
develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.
3Shape is headquartered in
Copenhagen
, with development teams in
Denmark, Ukraine, North Macedonia
and with a production site in
Poland
.
3Shape as an employer is committed to Ukraine.
Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.
If you are looking for stability in your future, we are the right place for you.
We are looking for a
Customer Support Consultant
to join our professional and multicultural team, who will share our interest in solving problems and building good relationships with our reselling partners and end-users around the world.
Areas of responsibilities:
Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events.
Handling support cases: collect all relevant information from customers, according to company’s procedures and record this using company’s CRM
Interact with other departments and escalate customers feedback further
You should possess the following skills:
Customer oriented approach
Good verbal and writing skills at upper-intermediate level in English, and Ukrainian
Problem-solving and logical thinking skills
Result oriented and stress resistant
Aspiration to self-development and willingness to grow
Professional, multitasking and empathetic skills
Being the part of us means:
Opportunity to become a part of what 3Shape has created over the past two decades.
Meaningful work that changes the future of dentistry
Work in a professional and friendly environment
Constant professional growth and development
A healthy work-life balance
Occasional business trips to Western Europe
Being part of us means:
Meaningful work that helps to change the future of dentistry
Work in a unique professional, friendly and supportive environment
Constant professional growth and development
A healthy work-life balance
Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc
Breakfasts and lunches in the office
Good working conditions in a comfortable office in UNIT.City
A parking lot with free spaces for employees
Occasional business trips to Western Europe
Opportunity to become a part of the success that 3Shape has created over the past 25 years.