Job VC
Customer Success Specialist (Career Services) — Legit
Technologies
Description
Legit
is a company from Genesis ecosystem with a
13-year
history of creating news, entertainment, and educational content for millions of people worldwide. Every month, our products reach approximately 80 million users.
We are currently growing
Shift
— a career coaching service that supports job seekers at every stage of their journey: from crafting strong resumes and optimizing LinkedIn profiles to landing their dream offers.
We are looking for a
Customer Success Specialist
to ensure a high level of user support on their way to finding a perfect job. This is an opportunity to work with an international audience, influence the customer experience, help users make the most of our product, and develop the support function on a global scale.
Responsibilities:
Communicate with users through written channels (chat, email, social media) on job search topics and product-related queries.
Create and improve resumes and cover letters.
Conduct LinkedIn profile audits and provide structured recommendations.
Upselling relevant services during communication with clients.
Research job openings and recruiters based on specific client requests.
Minimize the risk of negative feedback and chargebacks.
Work with CRM and internal team tools.
Requirements:
English level: advanced or higher.
Experience working with international clients via chat and email.
Strong communication skills: ability to handle client requests professionally and promptly.
Attention to detail and structured thinking.
Solution-oriented mindset.
Possibility to work from 3pm to 12am (Tue-Sat).
Nice-to-have:
Experience with CRM systems.
Experience in sales.
Genuine interest in career coaching and working with people.
We offer:
Competitive salary.
Fully remote work.
20 paid leaves.
Startup environment with high responsibility and impact.
Opportunity to develop expertise in international career consulting.
Real career growth to Shift Manager / Team Lead.
Work in a team building a new product for the global market.
Join us at Shift, where we empower job seekers worldwide to unlock their potential and confidently overcome barriers on their path to professional success
is a company from Genesis ecosystem with a
13-year
history of creating news, entertainment, and educational content for millions of people worldwide. Every month, our products reach approximately 80 million users.
We are currently growing
Shift
— a career coaching service that supports job seekers at every stage of their journey: from crafting strong resumes and optimizing LinkedIn profiles to landing their dream offers.
We are looking for a
Customer Success Specialist
to ensure a high level of user support on their way to finding a perfect job. This is an opportunity to work with an international audience, influence the customer experience, help users make the most of our product, and develop the support function on a global scale.
Responsibilities:
Communicate with users through written channels (chat, email, social media) on job search topics and product-related queries.
Create and improve resumes and cover letters.
Conduct LinkedIn profile audits and provide structured recommendations.
Upselling relevant services during communication with clients.
Research job openings and recruiters based on specific client requests.
Minimize the risk of negative feedback and chargebacks.
Work with CRM and internal team tools.
Requirements:
English level: advanced or higher.
Experience working with international clients via chat and email.
Strong communication skills: ability to handle client requests professionally and promptly.
Attention to detail and structured thinking.
Solution-oriented mindset.
Possibility to work from 3pm to 12am (Tue-Sat).
Nice-to-have:
Experience with CRM systems.
Experience in sales.
Genuine interest in career coaching and working with people.
We offer:
Competitive salary.
Fully remote work.
20 paid leaves.
Startup environment with high responsibility and impact.
Opportunity to develop expertise in international career consulting.
Real career growth to Shift Manager / Team Lead.
Work in a team building a new product for the global market.
Join us at Shift, where we empower job seekers worldwide to unlock their potential and confidently overcome barriers on their path to professional success