Job VC
Contact Center Operator
Description
Gypsy Collective is looking for a
Contact Center Operator
to support and engage with players through outbound calls. We are looking for a communicative and proactive person who enjoys talking to people, can handle different types of requests, and deliver a positive customer experience.
📅
Your daily adventures include:
Making outgoing calls according to assigned tasks and scripts;
Informing players about available bonuses, promotions, and special offers;
Assisting players with failed payments and basic account-related issues;
Handling first-line customer requests and providing timely support;
Maintaining daily reports on call results and activities in the required format;
Participating in daily team meetings and discussing call performance metrics;
Ensuring a friendly, professional, and helpful communication style in every interaction;
Escalating more complex cases to relevant teams when needed.
🧭 What makes you a great match:
Excellent spoken English (C1/C2) — you feel confident on calls;
Strong communication skills and active listening;
You’re comfortable talking to new people and keeping conversations engaging;
Customer-oriented mindset and positive attitude;
Previous experience in a call center or customer support is a plus, but not required;
Extroverted personality — you get energy from communication;
Ability to follow scripts while staying natural and flexible in conversation.
Shift schedule:
5 working days per week (Tuesday—Saturday or Wednesday—Sunday),
12:00–20:00.
Benefits
💸
Flexible payment options:
choose the method that works best for you.
🎁
Financial perks:
Bonuses for holidays, B-day, work milestones and more — just to show we care.
📈
Learn & grow:
We cover courses and certifications — and offer real opportunities to grow your career with us.
🥐
Benefit Сafeteria:
Choose what suits you — sports, language courses, therapy sessions, and more.
🎉
Stay connected:
From team-building events to industry conferences — we bring people together online, offline, and on stage.
💻
Modern Equipment:
We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
🕘
Your schedule, your rules:
Start your day at 9, 10, or even 11 — we care about results, not clock-ins.
If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.
Contact Center Operator
to support and engage with players through outbound calls. We are looking for a communicative and proactive person who enjoys talking to people, can handle different types of requests, and deliver a positive customer experience.
📅
Your daily adventures include:
Making outgoing calls according to assigned tasks and scripts;
Informing players about available bonuses, promotions, and special offers;
Assisting players with failed payments and basic account-related issues;
Handling first-line customer requests and providing timely support;
Maintaining daily reports on call results and activities in the required format;
Participating in daily team meetings and discussing call performance metrics;
Ensuring a friendly, professional, and helpful communication style in every interaction;
Escalating more complex cases to relevant teams when needed.
🧭 What makes you a great match:
Excellent spoken English (C1/C2) — you feel confident on calls;
Strong communication skills and active listening;
You’re comfortable talking to new people and keeping conversations engaging;
Customer-oriented mindset and positive attitude;
Previous experience in a call center or customer support is a plus, but not required;
Extroverted personality — you get energy from communication;
Ability to follow scripts while staying natural and flexible in conversation.
Shift schedule:
5 working days per week (Tuesday—Saturday or Wednesday—Sunday),
12:00–20:00.
Benefits
💸
Flexible payment options:
choose the method that works best for you.
🎁
Financial perks:
Bonuses for holidays, B-day, work milestones and more — just to show we care.
📈
Learn & grow:
We cover courses and certifications — and offer real opportunities to grow your career with us.
🥐
Benefit Сafeteria:
Choose what suits you — sports, language courses, therapy sessions, and more.
🎉
Stay connected:
From team-building events to industry conferences — we bring people together online, offline, and on stage.
💻
Modern Equipment:
We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
🕘
Your schedule, your rules:
Start your day at 9, 10, or even 11 — we care about results, not clock-ins.
If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.