Job VC
VIP Account Manager
Technologies
Description
Gypsy Collective is looking for a
VIP Account Manager
to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.
📅 Your daily adventures include:
Manage an assigned portfolio of VIP players;
Build and maintain strong, long-term relationships with high-value clients;
Provide personalized communication based on player preferences;
Ensure a high level of player satisfaction and engagement;
Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls);
Provide personalized support for high-value clients, including assistance, bonus offers, and consultations;
Offer personalized bonuses and reload promotions within the approved VIP matrix;
Analyze player activity: deposits, bets, win/loss, frequency, and average bet size;
Handle big wins and big losses with a professional and client-oriented approach;
Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests;
Identify signs of risky or problematic player behavior;
Escalate relevant cases when necessary;
Follow Responsible Gaming and compliance guidelines.
🧭 What makes you a great match:
1+ years of experience as a VIP Manager / VIP Support / Customer Retention Specialist (iGaming, betting, crypto);
Proven experience in one-on-one communication with VIP clients (chat/messengers);
Strong objection-handling and retention skills;
Understanding of bonus mechanics and ability to use them effectively: knowing which bonuses to offer and in what situations to retain clients and increase their activity;
Proficiency with Telegram, WhatsApp, LiveChat, CRM systems;
Basic understanding of key metrics: Deposit, GGR, LTV, Retention, Hold;
Strong written and verbal communication skills;
English level: B2+ (required);
Fluent in Russian / Ukrainian;
Schedule: 2/2 —
12-hour
shifts (day/night).
Benefits:
💸
Flexible payment options:
choose the method that works best for you.
🎁
Financial perks:
Bonuses for holidays, B-day, work milestones and more — just to show we care.
📈
Learn & grow:
We cover courses and certifications — and offer real opportunities to grow your career with us.
🥐
Benefit Сafeteria:
Choose what suits you — sports, language courses, therapy sessions, and more.
🎉
Stay connected:
From team-building events to industry conferences — we bring people together online, offline, and on stage.
💻
Modern Equipment:
We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.
VIP Account Manager
to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.
📅 Your daily adventures include:
Manage an assigned portfolio of VIP players;
Build and maintain strong, long-term relationships with high-value clients;
Provide personalized communication based on player preferences;
Ensure a high level of player satisfaction and engagement;
Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls);
Provide personalized support for high-value clients, including assistance, bonus offers, and consultations;
Offer personalized bonuses and reload promotions within the approved VIP matrix;
Analyze player activity: deposits, bets, win/loss, frequency, and average bet size;
Handle big wins and big losses with a professional and client-oriented approach;
Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests;
Identify signs of risky or problematic player behavior;
Escalate relevant cases when necessary;
Follow Responsible Gaming and compliance guidelines.
🧭 What makes you a great match:
1+ years of experience as a VIP Manager / VIP Support / Customer Retention Specialist (iGaming, betting, crypto);
Proven experience in one-on-one communication with VIP clients (chat/messengers);
Strong objection-handling and retention skills;
Understanding of bonus mechanics and ability to use them effectively: knowing which bonuses to offer and in what situations to retain clients and increase their activity;
Proficiency with Telegram, WhatsApp, LiveChat, CRM systems;
Basic understanding of key metrics: Deposit, GGR, LTV, Retention, Hold;
Strong written and verbal communication skills;
English level: B2+ (required);
Fluent in Russian / Ukrainian;
Schedule: 2/2 —
12-hour
shifts (day/night).
Benefits:
💸
Flexible payment options:
choose the method that works best for you.
🎁
Financial perks:
Bonuses for holidays, B-day, work milestones and more — just to show we care.
📈
Learn & grow:
We cover courses and certifications — and offer real opportunities to grow your career with us.
🥐
Benefit Сafeteria:
Choose what suits you — sports, language courses, therapy sessions, and more.
🎉
Stay connected:
From team-building events to industry conferences — we bring people together online, offline, and on stage.
💻
Modern Equipment:
We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.