Job VC
Customer Support & Operations Manager
Technologies
Description
Mosqitter
is a female-founded technology company developing smart, ecological mosquito control solutions that combine hardware and data intelligence.
The company designs and manufactures professional-grade mosquito trapping devices for residential and commercial use, along with the Febris Monitoring System — an AI-powered platform for real-time mosquito population tracking and early disease risk detection. By integrating long-life hardware with environmental monitoring and data analytics, Mosqitter enables a more sustainable and proactive approach to mosquito population management worldwide.
Role Overview
We are looking for a proactive and detail-oriented
Customer Support & Operations Manager
to support customer communication, internal operational workflows, and process organization.
This role requires a customer-oriented mindset, strong communication skills, structured thinking, and the ability to coordinate operational tasks while maintaining high service standards and organized internal processes.
Key Responsibilities
Handle customer inquiries via Zendesk, email, and chat.
Guide customers through product setup, usage, and basic troubleshooting.
Maintain structured ticket documentation, tagging, and categorization.
Escalate technical or operational issues to the relevant teams with clear context.
Manage order processing in Shopify and internal systems.
Prepare invoices and related operational documentation.
Maintain accurate operational and product data across internal tools and systems.
Contribute to Knowledge Base, FAQ, and customer support documentation updates.
Support CRM data maintenance and internal process organization.
Assist with improving internal workflows and operational processes.
Requirements
Upper-Intermediate English or higher.
Location: Ukraine (required).
1–3
years of experience in customer support, operations, administrative coordination, or related roles.
Hands-on experience with Shopify (required).
Experience with Zendesk or similar support platforms (strong advantage).
Strong written communication skills.
High attention to detail and accuracy.
Ability to troubleshoot and explain solutions clearly.
Comfortable working with digital tools (Google Workspace, ClickUp, QuickBooks, CRM systems, etc.).
Ability to manage multiple tasks and prioritize effectively.
Structured, proactive, and customer-oriented mindset.
Availability for flexible scheduling across time zones.
What We Offer
Competitive salary + performance-based bonuses.
Option to work remotely, from our R&D office, or from Kooperativ Coworking (Kyiv).
The company has offices in the USA and Ukraine.
14 days of paid vacation + flexible sick leave policy, including one “mental restoration day” per month.
Fast professional growth with opportunities for both vertical and horizontal development.
Mental health & therapy support through Rozmova.
Opportunity to grow within a global, innovative tech company.
Join Us!
Apply now! 🚀
is a female-founded technology company developing smart, ecological mosquito control solutions that combine hardware and data intelligence.
The company designs and manufactures professional-grade mosquito trapping devices for residential and commercial use, along with the Febris Monitoring System — an AI-powered platform for real-time mosquito population tracking and early disease risk detection. By integrating long-life hardware with environmental monitoring and data analytics, Mosqitter enables a more sustainable and proactive approach to mosquito population management worldwide.
Role Overview
We are looking for a proactive and detail-oriented
Customer Support & Operations Manager
to support customer communication, internal operational workflows, and process organization.
This role requires a customer-oriented mindset, strong communication skills, structured thinking, and the ability to coordinate operational tasks while maintaining high service standards and organized internal processes.
Key Responsibilities
Handle customer inquiries via Zendesk, email, and chat.
Guide customers through product setup, usage, and basic troubleshooting.
Maintain structured ticket documentation, tagging, and categorization.
Escalate technical or operational issues to the relevant teams with clear context.
Manage order processing in Shopify and internal systems.
Prepare invoices and related operational documentation.
Maintain accurate operational and product data across internal tools and systems.
Contribute to Knowledge Base, FAQ, and customer support documentation updates.
Support CRM data maintenance and internal process organization.
Assist with improving internal workflows and operational processes.
Requirements
Upper-Intermediate English or higher.
Location: Ukraine (required).
1–3
years of experience in customer support, operations, administrative coordination, or related roles.
Hands-on experience with Shopify (required).
Experience with Zendesk or similar support platforms (strong advantage).
Strong written communication skills.
High attention to detail and accuracy.
Ability to troubleshoot and explain solutions clearly.
Comfortable working with digital tools (Google Workspace, ClickUp, QuickBooks, CRM systems, etc.).
Ability to manage multiple tasks and prioritize effectively.
Structured, proactive, and customer-oriented mindset.
Availability for flexible scheduling across time zones.
What We Offer
Competitive salary + performance-based bonuses.
Option to work remotely, from our R&D office, or from Kooperativ Coworking (Kyiv).
The company has offices in the USA and Ukraine.
14 days of paid vacation + flexible sick leave policy, including one “mental restoration day” per month.
Fast professional growth with opportunities for both vertical and horizontal development.
Mental health & therapy support through Rozmova.
Opportunity to grow within a global, innovative tech company.
Join Us!
Apply now! 🚀