Job VC
Support Engineer (2930)
Technologies
Description
Ciklum
is looking for a
Support Engineer
to join our team full-time in Ukraine.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About the role:
As a Support Engineer, become a part of a cross-functional development team engineering experiences of tomorrow. Music distribution platform with a community of fans supporting the artists they love. Ciklum support team is a part of support department on a client’s side, focusing on fans’ issues.
Responsibilities:
Gain and maintain full knowledge of the company’s products and flows
Proactively working with basic customer requests and reporting bugs
Understand and analyze customers’ problems, find appropriate and acceptable solutions
Responsibility for customer support cases coming from emails
Help to solve problems directly otherwise escalate the issues through the ticket system
to the relevant team
Requirements:
Upper-Intermediate level of English, both written and speaking skills are required
Experience in customer support
Proficient in Microsoft Office
Experience with Jira, Confluence, Zendesk/Freshdesk or other systems will be a plus
Curious and being up to the challenge
Proactive and problem solving
Strong communication and teamwork
Service oriented approach
Prioritizing and multitasking
What’s in it for you?
Strong community: Work alongside top professionals in a friendly, open-door environment
Growth focus: Take on large-scale projects with a global impact and expand your expertise
Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
Flexibility: Enjoy radical flexibility — work remotely or from an office, your choice
Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations
About us:
At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.
As one of Ukraine’s largest IT companies and a top employer recognized by Forbes, we’ve spent over 20 years delivering meaningful tech solutions. We proudly support diverse talent and military veterans, recognizing their unique skills and perspectives they bring to shaping the future.
Want to learn more about us? Follow us on
Instagram
,
Facebook
,
LinkedIn
.
Explore, empower, engineer with Ciklum!
Interested already?
We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.
is looking for a
Support Engineer
to join our team full-time in Ukraine.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About the role:
As a Support Engineer, become a part of a cross-functional development team engineering experiences of tomorrow. Music distribution platform with a community of fans supporting the artists they love. Ciklum support team is a part of support department on a client’s side, focusing on fans’ issues.
Responsibilities:
Gain and maintain full knowledge of the company’s products and flows
Proactively working with basic customer requests and reporting bugs
Understand and analyze customers’ problems, find appropriate and acceptable solutions
Responsibility for customer support cases coming from emails
Help to solve problems directly otherwise escalate the issues through the ticket system
to the relevant team
Requirements:
Upper-Intermediate level of English, both written and speaking skills are required
Experience in customer support
Proficient in Microsoft Office
Experience with Jira, Confluence, Zendesk/Freshdesk or other systems will be a plus
Curious and being up to the challenge
Proactive and problem solving
Strong communication and teamwork
Service oriented approach
Prioritizing and multitasking
What’s in it for you?
Strong community: Work alongside top professionals in a friendly, open-door environment
Growth focus: Take on large-scale projects with a global impact and expand your expertise
Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
Flexibility: Enjoy radical flexibility — work remotely or from an office, your choice
Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations
About us:
At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.
As one of Ukraine’s largest IT companies and a top employer recognized by Forbes, we’ve spent over 20 years delivering meaningful tech solutions. We proudly support diverse talent and military veterans, recognizing their unique skills and perspectives they bring to shaping the future.
Want to learn more about us? Follow us on
,
,
.
Explore, empower, engineer with Ciklum!
Interested already?
We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.