Job VC
AF&Risk Support Manager
Technologies
Description
Gamzix
is a high-growth international licensed iGaming provider, creating high-performing games and scalable, cutting-edge solutions for the global market.
Our team of 140+ specialists operates globally, with Warsaw as our main hub office. We are driven by continuous improvement and a people-first culture where we communicate openly, win together, and truly enjoy the game we’re building.
We operate under an MGA B2B Critical Supply License and certifications from iTechLabs and GLI, ensuring our products meet high standards of quality, compliance, and performance across markets.
As part of our ongoing growth, we are expanding our
Anti-Fraud & Partner Support team
to strengthen monitoring, protection, and operational stability of our products.
We are looking for an
Anti-Fraud / Support Specialist
to handle partner communication, investigate issues, monitor system activity, and ensure fast and high-quality resolution of requests — from first contact to full resolution.
Responsibilities
Partner Communication
— Handle requests via email, service desk, and messengers (no calls)
— Provide clear, structured, solution-oriented responses
— Maintain professional and friendly communication
Analysis & Troubleshooting
— Analyze incoming issues and requests
— Identify root causes, not only escalate
— Structure and pass information to tech teams
Monitoring
— Monitor system metrics and alerts
— React to anomalies and incidents
— Support product stability
Cross-team Collaboration
— Work with Dev, QA, DevOps teams
— Escalate and follow through to resolution
— Own tasks end-to-end
Service Quality
— Focus on quality over quantity
— Follow internal processes
— Maintain high partner service standards
Requirements
— Strong written English (B2+)
— Analytical thinking and problem-solving mindset
— Ownership and responsibility
— Ability to multitask in a fast-paced environment
— Attention to detail
— Experience in support / technical support (iGaming is a plus)
— Understanding of product logic
— Ability to explain technical issues simply
— Experience with service desk tools, Slack/Teams, Excel, monitoring tools
— SLA awareness and prioritization skills
What we offer
— Competitive compensation (iGaming market level)
— Fully remote
— Opportunity to build games from scratch
— Direct access to decision-makers
— Fast, flexible, startup-like environment
— Real impact on visual style of products
Please note feedback on your application will be provided within two weeks if a positive decision is made regarding your candidacy.
I give my consent in accordance with the Law on the Protection of Personal Data dated June 1, 2010, No. 2297, effective from January 1, 2011, for the processing of information classified as personal data.
is a high-growth international licensed iGaming provider, creating high-performing games and scalable, cutting-edge solutions for the global market.
Our team of 140+ specialists operates globally, with Warsaw as our main hub office. We are driven by continuous improvement and a people-first culture where we communicate openly, win together, and truly enjoy the game we’re building.
We operate under an MGA B2B Critical Supply License and certifications from iTechLabs and GLI, ensuring our products meet high standards of quality, compliance, and performance across markets.
As part of our ongoing growth, we are expanding our
Anti-Fraud & Partner Support team
to strengthen monitoring, protection, and operational stability of our products.
We are looking for an
Anti-Fraud / Support Specialist
to handle partner communication, investigate issues, monitor system activity, and ensure fast and high-quality resolution of requests — from first contact to full resolution.
Responsibilities
Partner Communication
— Handle requests via email, service desk, and messengers (no calls)
— Provide clear, structured, solution-oriented responses
— Maintain professional and friendly communication
Analysis & Troubleshooting
— Analyze incoming issues and requests
— Identify root causes, not only escalate
— Structure and pass information to tech teams
Monitoring
— Monitor system metrics and alerts
— React to anomalies and incidents
— Support product stability
Cross-team Collaboration
— Work with Dev, QA, DevOps teams
— Escalate and follow through to resolution
— Own tasks end-to-end
Service Quality
— Focus on quality over quantity
— Follow internal processes
— Maintain high partner service standards
Requirements
— Strong written English (B2+)
— Analytical thinking and problem-solving mindset
— Ownership and responsibility
— Ability to multitask in a fast-paced environment
— Attention to detail
— Experience in support / technical support (iGaming is a plus)
— Understanding of product logic
— Ability to explain technical issues simply
— Experience with service desk tools, Slack/Teams, Excel, monitoring tools
— SLA awareness and prioritization skills
What we offer
— Competitive compensation (iGaming market level)
— Fully remote
— Opportunity to build games from scratch
— Direct access to decision-makers
— Fast, flexible, startup-like environment
— Real impact on visual style of products
Please note feedback on your application will be provided within two weeks if a positive decision is made regarding your candidacy.
I give my consent in accordance with the Law on the Protection of Personal Data dated June 1, 2010, No. 2297, effective from January 1, 2011, for the processing of information classified as personal data.