Job VC
Senior NOC Engineer (2879)
Technologies
Description
Ciklum
is looking for a
Senior NOC Engineer
to join our team full-time in Ukraine.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About the role:
As a Senior NOC Engineer, become a part of a cross-functional development team engineering experiences of tomorrow.
Responsibilities:
Understand and analyze customers’ problems and find appropriate, acceptable solutions
Interfaces directly with customers at different stages of the problem resolution process, including understanding customer issues, communicating action plans for resolution, explaining developments, and conveying resolution
Resolve complex technical issues through research, log analysis, issue reproduction, and advanced troubleshooting
Back-up management, completion, verification and restoration
Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers
Thoroughly documents all issues and develops and reviews content for the knowledge base. Help develop and implement web-based support initiatives, including knowledge bases, technical and modeling techniques and documentation
Provides direction, support and guidance in line with individuals’ skills and abilities; Service Desk Management, Incident Management and Monitoring
Email, voice and conference communication with customers
Requirements:
Hands-on experience in installation and configuration of Linux operating systems, setup and operation of TCP/IP networking
Strong Knowledge of Network protocols, architecture, design, and configuration
Knowledge regarding at least one of the following vendor products: Cisco, Juniper, Palo Alto Networks, F5, VMWare OR Public Cloud networking
Strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues
Understanding support procedures for proper reporting, escalation and follow-up is a MUST
Experience at least in one of the Public Clouds (AWS, VCD, Azure)
Ability to implement and automate complex logic: Rollbacks, manual steps, trigger other jobs, services and notifications depending on the monitoring alerts
Solves performance and security issues
Implements established authorization & authentication mechanisms
Extends infrastructure components in established cloud computing providers
Should be able to build/optimise support\sre processes together with the team
Excellent English (both written and speaking skills are required). Soft skills requirements
Customer-focused and team oriented; Service-oriented with a desire to help people
Must be self-motivated, with a sense of urgency and efficiency and a strong work ethic
Push the matter through
Excellent interpersonal skills
Exceptional attention to detail, reliable, stress-resistant
Able to plan your own time. Responsible, initiative, multitasking, self-organized, eager to learn
What’s in it for you?
Strong community: Work alongside top professionals in a friendly, open-door environment
Growth focus: Take on large-scale projects with a global impact and expand your expertise
Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
Flexibility: Enjoy radical flexibility — work remotely or from an office, your choice
Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations
About us:
At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.
As one of Ukraine’s largest IT companies and a top employer recognized by Forbes, we’ve spent over 20 years delivering meaningful tech solutions. We proudly support diverse talent and military veterans, recognizing their unique skills and perspectives they bring to shaping the future.
Want to learn more about us? Follow us on
Instagram
,
Facebook
,
LinkedIn
.
Explore, empower, engineer with Ciklum!
Interested already?
We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.
is looking for a
Senior NOC Engineer
to join our team full-time in Ukraine.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About the role:
As a Senior NOC Engineer, become a part of a cross-functional development team engineering experiences of tomorrow.
Responsibilities:
Understand and analyze customers’ problems and find appropriate, acceptable solutions
Interfaces directly with customers at different stages of the problem resolution process, including understanding customer issues, communicating action plans for resolution, explaining developments, and conveying resolution
Resolve complex technical issues through research, log analysis, issue reproduction, and advanced troubleshooting
Back-up management, completion, verification and restoration
Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers
Thoroughly documents all issues and develops and reviews content for the knowledge base. Help develop and implement web-based support initiatives, including knowledge bases, technical and modeling techniques and documentation
Provides direction, support and guidance in line with individuals’ skills and abilities; Service Desk Management, Incident Management and Monitoring
Email, voice and conference communication with customers
Requirements:
Hands-on experience in installation and configuration of Linux operating systems, setup and operation of TCP/IP networking
Strong Knowledge of Network protocols, architecture, design, and configuration
Knowledge regarding at least one of the following vendor products: Cisco, Juniper, Palo Alto Networks, F5, VMWare OR Public Cloud networking
Strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues
Understanding support procedures for proper reporting, escalation and follow-up is a MUST
Experience at least in one of the Public Clouds (AWS, VCD, Azure)
Ability to implement and automate complex logic: Rollbacks, manual steps, trigger other jobs, services and notifications depending on the monitoring alerts
Solves performance and security issues
Implements established authorization & authentication mechanisms
Extends infrastructure components in established cloud computing providers
Should be able to build/optimise support\sre processes together with the team
Excellent English (both written and speaking skills are required). Soft skills requirements
Customer-focused and team oriented; Service-oriented with a desire to help people
Must be self-motivated, with a sense of urgency and efficiency and a strong work ethic
Push the matter through
Excellent interpersonal skills
Exceptional attention to detail, reliable, stress-resistant
Able to plan your own time. Responsible, initiative, multitasking, self-organized, eager to learn
What’s in it for you?
Strong community: Work alongside top professionals in a friendly, open-door environment
Growth focus: Take on large-scale projects with a global impact and expand your expertise
Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
Flexibility: Enjoy radical flexibility — work remotely or from an office, your choice
Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations
About us:
At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.
As one of Ukraine’s largest IT companies and a top employer recognized by Forbes, we’ve spent over 20 years delivering meaningful tech solutions. We proudly support diverse talent and military veterans, recognizing their unique skills and perspectives they bring to shaping the future.
Want to learn more about us? Follow us on
,
,
.
Explore, empower, engineer with Ciklum!
Interested already?
We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.