Job VC
Customer Support Manager
Description
About us
Farsight Vision converts flight footage into digital 2D and 3D twins for real-time intelligence in GNSS-denied environment, making analytics and situational awareness convenient and accessible while saving time and effort. We create multi-layered digital twins of terrain with dynamic tracking and object/landscape monitoring and predicting.
We are looking for a Customer Support Manager who treats customer success as a personal responsibility. This role is for someone who genuinely cares about users, takes ownership of problems end-to-end, and consistently gets things done. You will work closely with clients, product, and internal teams to ensure our platform delivers real value in critical use cases. This is not a ticket-processing role — it’s about understanding context, anticipating issues, and proactively helping customers succeed.
Responsibilities
Act as the primary point of contact for customers, providing thoughtful, reliable support via text communication and video calls;
Conduct product demos for prospective and existing customers, clearly explaining value, functionality, and real-world use cases;
Take full ownership of client issues: investigate, coordinate internally, and drive problems to resolution;
Collect, structure, and analyze customer feedback, turning insights into concrete product and process improvements;
Build and maintain ongoing relationships with customers, ensuring engagement, trust, and long-term adoption of the product;
Deeply understand the product and confidently advise users on its functionality, limitations, and best use cases;
Proactively identify risks, recurring issues, or unmet needs and escalate them with clear recommendations;
Contribute to team discussions and knowledge sharing to continuously improve support quality;
Create, update, and maintain product training materials for both users and internal teams.
Requirements
At least 1 year of experience in a customer support or customer success role for a web-based product;
Solid understanding of how web applications work and comfort discussing technical topics with users;
Strong problem-solving skills and the ability to navigate incomplete information.
Proven ability to manage multiple priorities, stay focused under pressure, and follow tasks through to completion;
High sense of responsibility and readiness to respond promptly to urgent or critical customer requests;
Proactive mindset: you don’t wait to be told what to do and actively look for ways to improve outcomes;
Ability to clearly explain complex information and guide users with patience and empathy;
Confident in finding information independently and working with various tools and platforms;
English proficiency at B1 level or higher;
Willingness to continuously learn new technologies, features, and workflows;
Ability to represent the product professionally, identify customer needs, and support adoption and upsell when appropriate.
Why us
Impactful projects. Your work will strengthen the country’s defense capability and support the Ukrainian Armed Forces; your results will directly help our defenders;
Professional team and startup dynamics. You will become part of a team of professionals who develop cutting‑edge technologies and value teamwork. Our culture encourages knowledge exchange, innovation and rapid growth.
Flexible conditions. Remote work, flexible schedule, paid vacation and sick leave.
Farsight Vision converts flight footage into digital 2D and 3D twins for real-time intelligence in GNSS-denied environment, making analytics and situational awareness convenient and accessible while saving time and effort. We create multi-layered digital twins of terrain with dynamic tracking and object/landscape monitoring and predicting.
We are looking for a Customer Support Manager who treats customer success as a personal responsibility. This role is for someone who genuinely cares about users, takes ownership of problems end-to-end, and consistently gets things done. You will work closely with clients, product, and internal teams to ensure our platform delivers real value in critical use cases. This is not a ticket-processing role — it’s about understanding context, anticipating issues, and proactively helping customers succeed.
Responsibilities
Act as the primary point of contact for customers, providing thoughtful, reliable support via text communication and video calls;
Conduct product demos for prospective and existing customers, clearly explaining value, functionality, and real-world use cases;
Take full ownership of client issues: investigate, coordinate internally, and drive problems to resolution;
Collect, structure, and analyze customer feedback, turning insights into concrete product and process improvements;
Build and maintain ongoing relationships with customers, ensuring engagement, trust, and long-term adoption of the product;
Deeply understand the product and confidently advise users on its functionality, limitations, and best use cases;
Proactively identify risks, recurring issues, or unmet needs and escalate them with clear recommendations;
Contribute to team discussions and knowledge sharing to continuously improve support quality;
Create, update, and maintain product training materials for both users and internal teams.
Requirements
At least 1 year of experience in a customer support or customer success role for a web-based product;
Solid understanding of how web applications work and comfort discussing technical topics with users;
Strong problem-solving skills and the ability to navigate incomplete information.
Proven ability to manage multiple priorities, stay focused under pressure, and follow tasks through to completion;
High sense of responsibility and readiness to respond promptly to urgent or critical customer requests;
Proactive mindset: you don’t wait to be told what to do and actively look for ways to improve outcomes;
Ability to clearly explain complex information and guide users with patience and empathy;
Confident in finding information independently and working with various tools and platforms;
English proficiency at B1 level or higher;
Willingness to continuously learn new technologies, features, and workflows;
Ability to represent the product professionally, identify customer needs, and support adoption and upsell when appropriate.
Why us
Impactful projects. Your work will strengthen the country’s defense capability and support the Ukrainian Armed Forces; your results will directly help our defenders;
Professional team and startup dynamics. You will become part of a team of professionals who develop cutting‑edge technologies and value teamwork. Our culture encourages knowledge exchange, innovation and rapid growth.
Flexible conditions. Remote work, flexible schedule, paid vacation and sick leave.