Job VC
Product Support Specialist (B2B)
Technologies
Description
About the Company & Product
We are a rapidly growing
product company
entering the global gaming entertainment market. Our mission is to bring
innovative business solutions
to the iGaming industry by developing
cutting-edge technology products
.
Our core product is a
SaaS gaming platform
made up of over
200 microservices
, delivering a seamless gaming experience to millions of users worldwide. It provides a full suite of iGaming solutions, including game management, payments, analytics, CRM, and more.
We are looking for a proactive and ambitious
Product Support Specialist
to provide high-quality support to stakeholders and offer timely advice on the functionality.
You will:
Work with functionality: setting up, advising, adjusting, verifying, and training stakeholders to independently use the features.
Collaborate with stakeholders: communicate through various channels, provide advice regarding company products and their functionality.
Maintain up-to-date product operation documentation, manage the knowledge base, and update it according to new requests and system updates.
What We Expect
:
Previous experience in customer support for at least 1 year.
Responsibility for results.
Experience with documentation and information management: able to clearly document client inquiries and issues, provide accurate and understandable instructions and solutions.
Understanding of
client—server architecture
,
APIs
, and web concepts such as
cookies and caching
, with the ability to troubleshoot using
Chrome DevTools
.
Strong organizational skills: well-organized, able to effectively manage time, work under pressure, prioritize tasks, and ensure timely and quality completion of work, with the ability to work autonomously.
Excellent communication skills: strong oral and written communication skills in both Ukrainian and English. Able to communicate clearly and effectively with clients, understand their needs, and provide information and solutions in a clear manner. Client-oriented with stress resistance.
English proficiency level (minimum B2).
Problem-solving skills: ability to analyze root causes of problems, find creative solutions, and offer them to clients.
Willingness to continually learn and develop product-related skills. Eagerness to learn new tools to stay updated with the latest trends and provide the best client support.
What we offer:
Flexible schedule
—work from home, the office, or hybrid.
Extra day off for your birthday
—take a break any day within the month.
Competitive compensation
that matches your skills.
Medical insurance
(in Ukraine) and health support.
20 paid vacation days
+ an additional 15 personal leave days.
22 sick leave days
, including mental health days.
Gifts and support
for life’s key moments (wedding, childbirth, kindergarten).
Professional development
—conferences, training, courses, and learning opportunities. We care about your comfort and help you maintain work-life balance!
What’s next?
HR interview with a recruiter
Technical interview
Final interview
Background Check
If it’s a match — Offer
Feel like this is the right fit?
Send your resume—we’re waiting for you!
We are a rapidly growing
product company
entering the global gaming entertainment market. Our mission is to bring
innovative business solutions
to the iGaming industry by developing
cutting-edge technology products
.
Our core product is a
SaaS gaming platform
made up of over
200 microservices
, delivering a seamless gaming experience to millions of users worldwide. It provides a full suite of iGaming solutions, including game management, payments, analytics, CRM, and more.
We are looking for a proactive and ambitious
Product Support Specialist
to provide high-quality support to stakeholders and offer timely advice on the functionality.
You will:
Work with functionality: setting up, advising, adjusting, verifying, and training stakeholders to independently use the features.
Collaborate with stakeholders: communicate through various channels, provide advice regarding company products and their functionality.
Maintain up-to-date product operation documentation, manage the knowledge base, and update it according to new requests and system updates.
What We Expect
:
Previous experience in customer support for at least 1 year.
Responsibility for results.
Experience with documentation and information management: able to clearly document client inquiries and issues, provide accurate and understandable instructions and solutions.
Understanding of
client—server architecture
,
APIs
, and web concepts such as
cookies and caching
, with the ability to troubleshoot using
Chrome DevTools
.
Strong organizational skills: well-organized, able to effectively manage time, work under pressure, prioritize tasks, and ensure timely and quality completion of work, with the ability to work autonomously.
Excellent communication skills: strong oral and written communication skills in both Ukrainian and English. Able to communicate clearly and effectively with clients, understand their needs, and provide information and solutions in a clear manner. Client-oriented with stress resistance.
English proficiency level (minimum B2).
Problem-solving skills: ability to analyze root causes of problems, find creative solutions, and offer them to clients.
Willingness to continually learn and develop product-related skills. Eagerness to learn new tools to stay updated with the latest trends and provide the best client support.
What we offer:
Flexible schedule
—work from home, the office, or hybrid.
Extra day off for your birthday
—take a break any day within the month.
Competitive compensation
that matches your skills.
Medical insurance
(in Ukraine) and health support.
20 paid vacation days
+ an additional 15 personal leave days.
22 sick leave days
, including mental health days.
Gifts and support
for life’s key moments (wedding, childbirth, kindergarten).
Professional development
—conferences, training, courses, and learning opportunities. We care about your comfort and help you maintain work-life balance!
What’s next?
HR interview with a recruiter
Technical interview
Final interview
Background Check
If it’s a match — Offer
Feel like this is the right fit?
Send your resume—we’re waiting for you!