Job VC
Customer Support SpecialistContractEverHelp
Technologies
Description
Genesis
is an international IT company providing a full spectrum of services. With over 1,500 experts across 5 countries, we build products used by 200+ million unique users every month. We are one of the largest partners of F
ace
book, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes 15+ companies and an investment fund.
EverHelp
is a fast-growing outsourcing Customer Support company within the Genesis ecosystem. We launched in 2021, and in the past year alone, we have grown by 82%. Our team is safe, fully operational, and continues to expand, m
ain
t
ain
ing a Retention Rate of 90%+.
In 2026, EverHelp was named one of the 28 Best Pl
ace
s to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workpl
ace
environments.
Our Position
We stand ag
ain
st war and unjust aggression.
We evacuated our employees and their families from active war zones and provided housing and financial support.
We supplied the entire team with power stations and backup batteries.
We continue stable operations to support the future of Ukr
ain
e.
As we continue to grow, we are looking for a
Customer Support Representative
who will help m
ain
t
ain
high-quality service standards and provide fast, efficient support in a dynamic, high-load environment.
Work schedule:
2/2 working shifts;
12-hour
shifts. Day shift: 7:00 AM — 7:00 PM. Night shift: 7:00 PM — 7:00 AM. Latvia time;
Includes night shifts and weekends.
Important! It’s a ontract-based cooperation with the opportunity to transition to long-term collaboration after 6 months based on performance.
You will:
Communicate with users via live chat (90%) and email (10%);
Handle multiple chats simultaneously;
Support users with account-related questions, payments, bonuses, and general platform usage;
Resolve customer issues in a timely and efficient manner;
Follow internal guidelines and quality standards.
About you:
English level B2+ (C1 preferred);
6+ months of experience in Customer Support or other customer-facing roles;
Typing speed 45+ WPM;
Strong computer skills (fast navigation, multitasking, basic Excel);
Ability to work in a fast-p
ace
d environment;
Strong communication and problem-solving skills;
Attention to detail and ability to learn quickly;
Flexibility with schedule (night shifts and weekends required).
Working at
EverHelp
means:
Opportunity to work with an international product;
The possibility to work fully remotely;
A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team.
Send us your CV and join
EverHelp
.
is an international IT company providing a full spectrum of services. With over 1,500 experts across 5 countries, we build products used by 200+ million unique users every month. We are one of the largest partners of F
ace
book, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes 15+ companies and an investment fund.
EverHelp
is a fast-growing outsourcing Customer Support company within the Genesis ecosystem. We launched in 2021, and in the past year alone, we have grown by 82%. Our team is safe, fully operational, and continues to expand, m
ain
t
ain
ing a Retention Rate of 90%+.
In 2026, EverHelp was named one of the 28 Best Pl
ace
s to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workpl
ace
environments.
Our Position
We stand ag
ain
st war and unjust aggression.
We evacuated our employees and their families from active war zones and provided housing and financial support.
We supplied the entire team with power stations and backup batteries.
We continue stable operations to support the future of Ukr
ain
e.
As we continue to grow, we are looking for a
Customer Support Representative
who will help m
ain
t
ain
high-quality service standards and provide fast, efficient support in a dynamic, high-load environment.
Work schedule:
2/2 working shifts;
12-hour
shifts. Day shift: 7:00 AM — 7:00 PM. Night shift: 7:00 PM — 7:00 AM. Latvia time;
Includes night shifts and weekends.
Important! It’s a ontract-based cooperation with the opportunity to transition to long-term collaboration after 6 months based on performance.
You will:
Communicate with users via live chat (90%) and email (10%);
Handle multiple chats simultaneously;
Support users with account-related questions, payments, bonuses, and general platform usage;
Resolve customer issues in a timely and efficient manner;
Follow internal guidelines and quality standards.
About you:
English level B2+ (C1 preferred);
6+ months of experience in Customer Support or other customer-facing roles;
Typing speed 45+ WPM;
Strong computer skills (fast navigation, multitasking, basic Excel);
Ability to work in a fast-p
ace
d environment;
Strong communication and problem-solving skills;
Attention to detail and ability to learn quickly;
Flexibility with schedule (night shifts and weekends required).
Working at
EverHelp
means:
Opportunity to work with an international product;
The possibility to work fully remotely;
A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team.
Send us your CV and join
EverHelp
.