Job VC
L3 Support Specialist - US Hours (4 PM - 12 AM EST)
Technologies
Description
About the Project
This modern centralized SaaS solution serves US-based home medical equipment providers and hospitals. The platform manages scheduling, invoicing, documentation, and logistics.
Does this relate to you?
Readiness to work from 4 PM EST
3–5+ years of experience in IT support across SaaS, Healthcare, or Enterprise sectors
Expertise in .NET including C# and ASP.NET Core as a primary requirement
Proficiency in MySQL or PostgreSQL and API troubleshooting
Deep understanding of Microservices, authentication, authorization, and API security
Background in ticketing systems, incident management, and SLAs
Strong analytical thinking and collaboration with Dev, QA, and DevOps teams
Upper-Intermediate (B2) English level or higher
A new team member will be in charge of:
Act as a Level 3 escalation point for complex system issues
Resolve problems within backend services, APIs, and database layers
Work with developers to identify root causes and implement permanent fixes
Track system health, performance, and errors proactively
Maintain internal knowledge bases and incident reports
Support bug fix testing, API updates, and CI/CD deployment processes
Ready to try your hand? Send your CV without a doubt!
This modern centralized SaaS solution serves US-based home medical equipment providers and hospitals. The platform manages scheduling, invoicing, documentation, and logistics.
Does this relate to you?
Readiness to work from 4 PM EST
3–5+ years of experience in IT support across SaaS, Healthcare, or Enterprise sectors
Expertise in .NET including C# and ASP.NET Core as a primary requirement
Proficiency in MySQL or PostgreSQL and API troubleshooting
Deep understanding of Microservices, authentication, authorization, and API security
Background in ticketing systems, incident management, and SLAs
Strong analytical thinking and collaboration with Dev, QA, and DevOps teams
Upper-Intermediate (B2) English level or higher
A new team member will be in charge of:
Act as a Level 3 escalation point for complex system issues
Resolve problems within backend services, APIs, and database layers
Work with developers to identify root causes and implement permanent fixes
Track system health, performance, and errors proactively
Maintain internal knowledge bases and incident reports
Support bug fix testing, API updates, and CI/CD deployment processes
Ready to try your hand? Send your CV without a doubt!