Job VC
Customer Support Agent (chats only)
Technologies
Description
Responsibilities
Be a point of contact for Mid-tier viewers and broadcasters
Qualify and acknowledge the issues Tango users report, and resolve them in a timely manner, via text communication channel (Intercom, no voice calls)
Fulfill a workload of 15 tickets per hour with a 5 min first response time SLA
Record the issues users are experiencing in a task tracking tool (JIRA)
Gather feedback and propose improvements to user experience
Achieving good results in personal KPIs and helping teammates do the same.
Requirements
Prior experience in customer service (1+ years)
Exceptional English (B2+) with professional tone in written communication
A desperate urge to help and teach, ability to empathise with customers.
Competent speech, the ability to make yourself understood
A responsible team player
Multi-tasker and performer able to show and report results
As a plus:
Knowledge of additional languages (Arabic, Turkish, Spanish) will be a plus
Prior experience with helpdesk systems (Zendesk, Intercom, etc) is a plus
Experience with task tracking tools (Jira, YouTrack, Confluence) is a plus
Prior experience and success as a live streaming broadcaster is a huge plus!
What we offer:
International company with several offices in different locations: Tel-Aviv, Kyiv, Warsaw, Limassol.
Granting an Option;
A professional environment with great people to work with;
Competitive salary, performance review;
Flexible working hours, no one here tracks your work time because our culture is built on trust and cooperation;
Social package, including sports coverage, elite medical insurance for you and family;
20 working days paid vacation and 100% sick leave coverage;
Opportunities to make a difference, to develop and grow;
Regular corporate celebrations, team building, and fun activities;
Comfortable office close to the metro station. Our Kyiv office is open 24/7 with all safety and health measures in place.
Be a point of contact for Mid-tier viewers and broadcasters
Qualify and acknowledge the issues Tango users report, and resolve them in a timely manner, via text communication channel (Intercom, no voice calls)
Fulfill a workload of 15 tickets per hour with a 5 min first response time SLA
Record the issues users are experiencing in a task tracking tool (JIRA)
Gather feedback and propose improvements to user experience
Achieving good results in personal KPIs and helping teammates do the same.
Requirements
Prior experience in customer service (1+ years)
Exceptional English (B2+) with professional tone in written communication
A desperate urge to help and teach, ability to empathise with customers.
Competent speech, the ability to make yourself understood
A responsible team player
Multi-tasker and performer able to show and report results
As a plus:
Knowledge of additional languages (Arabic, Turkish, Spanish) will be a plus
Prior experience with helpdesk systems (Zendesk, Intercom, etc) is a plus
Experience with task tracking tools (Jira, YouTrack, Confluence) is a plus
Prior experience and success as a live streaming broadcaster is a huge plus!
What we offer:
International company with several offices in different locations: Tel-Aviv, Kyiv, Warsaw, Limassol.
Granting an Option;
A professional environment with great people to work with;
Competitive salary, performance review;
Flexible working hours, no one here tracks your work time because our culture is built on trust and cooperation;
Social package, including sports coverage, elite medical insurance for you and family;
20 working days paid vacation and 100% sick leave coverage;
Opportunities to make a difference, to develop and grow;
Regular corporate celebrations, team building, and fun activities;
Comfortable office close to the metro station. Our Kyiv office is open 24/7 with all safety and health measures in place.