Job VC
Customer Support Representative
Technologies
Description
Hello! We are
Proxy-Seller
, a European web data collection product company specialising in providing proxy servers. We are looking for a Customer Support Representative to join our team, who will grow and develop with us
What do we offer?
PTO
: 21 vacation days + 12 paid days off + 7 sick days (more if needed);
Remote, flexible schedule
(there are also ~4 night shifts/month with extra pay);
Internal growth & career development
- many of our managers and team leads have grown into their leadership roles from within the company;
Company-paid learning
(English courses, tools);
Employee referral program;
Ability to influence processes:
we are open to initiatives and improvements.
KPI
that depend on clients` positive review on sites (like TrustPilot)
A smooth onboarding process
(platforms with all the necessary information + regular meetings with the team lead)
We expect that you:
6+ months in customer support
(Intercom/Zendesk experience is a plus)
We have clients worldwide, so
written B1-B2 English
is a must for us;
The desire and ability for quick learning of technical info
(with out help, of cource)
Result-driven:
solve complex client cases effectively
AI-first mindset
- we love team initiatives! If you know better tools or approaches, we'll test and implement them together.
Multi-tasking
- the ability to work with approximately 5-7 open chats simultaniously
In terms of technical requirements we have the following ones:
PC/Laptop with uninterrupted power supply from 6-8 hours + uninterrupted internet supply; (mandatory)
RAM from 16 GB or more; (mandatory)
Windows 10 or 11 operating system;
A headset for communication with the team.
Your responsibilities will include:
Advising clients on sales/technical issues via online chat (Intercom);
Interacting with other departments of the company to resolve customer issues.
Hiring prosess:
introductory meeting with recruiter > technical interview with Head of CS
If you want to work for an international company and have a desire to achieve good results, join the Proxy-Seller team! 😊
We will, of course, teach you all the work duties!
Proxy-Seller
, a European web data collection product company specialising in providing proxy servers. We are looking for a Customer Support Representative to join our team, who will grow and develop with us
What do we offer?
PTO
: 21 vacation days + 12 paid days off + 7 sick days (more if needed);
Remote, flexible schedule
(there are also ~4 night shifts/month with extra pay);
Internal growth & career development
- many of our managers and team leads have grown into their leadership roles from within the company;
Company-paid learning
(English courses, tools);
Employee referral program;
Ability to influence processes:
we are open to initiatives and improvements.
KPI
that depend on clients` positive review on sites (like TrustPilot)
A smooth onboarding process
(platforms with all the necessary information + regular meetings with the team lead)
We expect that you:
6+ months in customer support
(Intercom/Zendesk experience is a plus)
We have clients worldwide, so
written B1-B2 English
is a must for us;
The desire and ability for quick learning of technical info
(with out help, of cource)
Result-driven:
solve complex client cases effectively
AI-first mindset
- we love team initiatives! If you know better tools or approaches, we'll test and implement them together.
Multi-tasking
- the ability to work with approximately 5-7 open chats simultaniously
In terms of technical requirements we have the following ones:
PC/Laptop with uninterrupted power supply from 6-8 hours + uninterrupted internet supply; (mandatory)
RAM from 16 GB or more; (mandatory)
Windows 10 or 11 operating system;
A headset for communication with the team.
Your responsibilities will include:
Advising clients on sales/technical issues via online chat (Intercom);
Interacting with other departments of the company to resolve customer issues.
Hiring prosess:
introductory meeting with recruiter > technical interview with Head of CS
If you want to work for an international company and have a desire to achieve good results, join the Proxy-Seller team! 😊
We will, of course, teach you all the work duties!