Job VC
Customer support representative (inbound and outbound line)
Technologies
Description
Ven Commerce Ltd is an international company with offices in the USA, Israel, and Ukraine. We provide a complex solution for E-commerce businesses. The main goal is to allow consumer brands and retailers to maximize the potential of their online channels.
Our clients are successful retailers who work in the USA, Canada, Europe, and other countries.
As we continue to expand, we are seeking a proficient English-speaking Customer support representative (incoming and outgoing line) to join our team. The ideal candidate will play a pivotal role in implementing, developing, and maintaining high service quality standards for our valued clients.
Key Responsibilities:
Engage with customers through inbound and outbound calls, and emails
Address inquiries related to product usage, primarily within the jewelry sector
Provide technical and financial assistance regarding our products
Solve customer issues and escalate them to relevant departments when necessary
Act as a liaison between customers and internal departments
Identify and report any detected issues or errors on supported websites
Requirements:
Proficiency in English (C1 level) – both verbal and written communication
1 year of experience in a similar position
Positive, empathetic, and professional attitude toward customers
Strong analytical and problem-solving skills
Soft & Hard Skills
:
Attention to detail and thoroughness.
Excellent communication skills
High level of self-organization
Confidence, enthusiasm, and the ability to manage workload effectively
Strong work ethic
Quick adaptation to changes in a dynamic business environment
Capability to work independently and as part of a team
Proficiency in handling large volumes of information
Will be a plus:
Prior experience with Zendesk, and Magento
Knowledge of other foreign languages (Dutch, German, French, Italian, Spanish)
Possession of a personal laptop if residing abroad
Work conditions:
Remote work
No night shifts
Work schedule: 16:00-01:00 (Kyiv time) / 9:00-18:00 (New York time)
8-hour workday + 1 hour for lunch/break
Shift schedule: 4 working days per week (approximately 16-19 schedules per month)
We offer:
Competitive salary
Health insurance after 6 months in the company (if you are in Ukraine)
English Speaking club
Quality training, onboarding into the team, and curator support
External seminars and training for professional development
Team-building events in Ukraine
Cozy office in Kyiv, which you can visit in case of power outages
Paid vacations (including sick leave)
Corporate psychological program
If you are interested in the position and your work experience and qualifications meet its requirements, please send your CV, making sure to include your expected salary.
Please note that feedback on the results of the resume review will only be provided if your application is selected for further consideration.
We look forward to meeting you!
Our clients are successful retailers who work in the USA, Canada, Europe, and other countries.
As we continue to expand, we are seeking a proficient English-speaking Customer support representative (incoming and outgoing line) to join our team. The ideal candidate will play a pivotal role in implementing, developing, and maintaining high service quality standards for our valued clients.
Key Responsibilities:
Engage with customers through inbound and outbound calls, and emails
Address inquiries related to product usage, primarily within the jewelry sector
Provide technical and financial assistance regarding our products
Solve customer issues and escalate them to relevant departments when necessary
Act as a liaison between customers and internal departments
Identify and report any detected issues or errors on supported websites
Requirements:
Proficiency in English (C1 level) – both verbal and written communication
1 year of experience in a similar position
Positive, empathetic, and professional attitude toward customers
Strong analytical and problem-solving skills
Soft & Hard Skills
:
Attention to detail and thoroughness.
Excellent communication skills
High level of self-organization
Confidence, enthusiasm, and the ability to manage workload effectively
Strong work ethic
Quick adaptation to changes in a dynamic business environment
Capability to work independently and as part of a team
Proficiency in handling large volumes of information
Will be a plus:
Prior experience with Zendesk, and Magento
Knowledge of other foreign languages (Dutch, German, French, Italian, Spanish)
Possession of a personal laptop if residing abroad
Work conditions:
Remote work
No night shifts
Work schedule: 16:00-01:00 (Kyiv time) / 9:00-18:00 (New York time)
8-hour workday + 1 hour for lunch/break
Shift schedule: 4 working days per week (approximately 16-19 schedules per month)
We offer:
Competitive salary
Health insurance after 6 months in the company (if you are in Ukraine)
English Speaking club
Quality training, onboarding into the team, and curator support
External seminars and training for professional development
Team-building events in Ukraine
Cozy office in Kyiv, which you can visit in case of power outages
Paid vacations (including sick leave)
Corporate psychological program
If you are interested in the position and your work experience and qualifications meet its requirements, please send your CV, making sure to include your expected salary.
Please note that feedback on the results of the resume review will only be provided if your application is selected for further consideration.
We look forward to meeting you!