Job VC
Technical Support Engineer L2
Technologies
Description
Precoro
is an innovative AI-powered procurement centralization & automation platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.
Over the past 10 years, we have:
— Gathered 100+ the best specialists on our team
— Launched 10 large-scale integrations (including with Amazon, Slack, and Google)
— Helped 1000+ clients improve purchasing operations
Recognized as one of the best workplaces for young talent by
StudPoint
, Precoro offers a dynamic, growth-oriented environment where your contributions truly matter.
Don’t worry about limited experience — we value ambition, willingness to learn, and a drive to make a difference. At Precoro, you’ll work on meaningful tasks, grow your skills, and be part of a global impact.
We’re looking for
Technical Support Engineer
to increase customer satisfaction and stickiness by making integrations reliable and well‑supported. Our ideal candidate is a dedicated technical support specialist who will own integration‑related issues and deliver a high-quality support experience for our customers.
What you’ll do (responsibilities)
Provide L1—L2 technical
support for integrations
(Hotglue, Precoro API, and connected tools such as ERPs/accounting systems)
Diagnose and resolve
API issues
(authentication, rate limits, payloads, error codes) using Postman and logs
Investigate and resolve Hotglue
sync failures
and Python-based
transformation issues
(schema mismatches, mapping, data types)
Support customers
in designing and validating integration flows between Precoro and their systems (ERP, finance, CRM, inventory)
Create and maintain
documentation
(troubleshooting guides, FAQs, runbooks, help center articles)
Escalate
complex issues to engineering with clear reproduction steps and context
Identify
recurring issues and contribute insights to product and API improvements
What we look for (requirements)
1+ years
of experience in Technical Support or Support Engineer roles
Strong ability to read and understand
API documentation
Familiarity with
programming languages
Basic knowledge of
SQL
for checking or validating data
Strong written and verbal communication skills in
English (B2+)
Nice-to-have skills
Experience in
B2B SaaS
Support roles
Technical support for systems that integrate with
ERPs, accounting, or procurement tools
(e.g., NetSuite, QuickBooks, Xero, Sage).
Familiarity with
iPaaS / embedded integration tools
(Hotglue, Zapier, n8n, Workato, Celigo).
Experience with
log analysis, monitoring tools, or tracing
Why you’ll love working at Precoro:
Trust-based management:
No micromanagement—your ideas and initiatives are always encouraged.
Supportive team culture:
You’re not alone, our team is open, honest, and always ready to help.
Reimbursement for professional learning:
We invest in your growth through courses, lectures, and more.
Flexible hours:
We care about results, not how long you sit at your desk.
26 days off annually
(15 vacation days + 11 public holidays)
:
Work-life balance is a priority for us.
Medical insurance
(after six months) and
Unlimited sick leave
without requiring a medical certificate. Your health matters most.
Pet-friendly offices in Kyiv:
Love your furry friend? Bring them along!
Supporting Ukraine:
We proudly assist the Armed Forces and contribute to
projects
that bring victory closer.
Hiring Process
Our hiring is quick and straightforward:
Recruiter interview
(45 minutes)
Test task
(2–4 hours)
Interview with a manager
(1 hour)
Join a team that values trust, transparency, and open communication. You can read more about Precoro’s values at this
link.
We foster an environment where everyone is encouraged to contribute ideas, challenge the status quo, and drive business growth!
is an innovative AI-powered procurement centralization & automation platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.
Over the past 10 years, we have:
— Gathered 100+ the best specialists on our team
— Launched 10 large-scale integrations (including with Amazon, Slack, and Google)
— Helped 1000+ clients improve purchasing operations
Recognized as one of the best workplaces for young talent by
StudPoint
, Precoro offers a dynamic, growth-oriented environment where your contributions truly matter.
Don’t worry about limited experience — we value ambition, willingness to learn, and a drive to make a difference. At Precoro, you’ll work on meaningful tasks, grow your skills, and be part of a global impact.
We’re looking for
Technical Support Engineer
to increase customer satisfaction and stickiness by making integrations reliable and well‑supported. Our ideal candidate is a dedicated technical support specialist who will own integration‑related issues and deliver a high-quality support experience for our customers.
What you’ll do (responsibilities)
Provide L1—L2 technical
support for integrations
(Hotglue, Precoro API, and connected tools such as ERPs/accounting systems)
Diagnose and resolve
API issues
(authentication, rate limits, payloads, error codes) using Postman and logs
Investigate and resolve Hotglue
sync failures
and Python-based
transformation issues
(schema mismatches, mapping, data types)
Support customers
in designing and validating integration flows between Precoro and their systems (ERP, finance, CRM, inventory)
Create and maintain
documentation
(troubleshooting guides, FAQs, runbooks, help center articles)
Escalate
complex issues to engineering with clear reproduction steps and context
Identify
recurring issues and contribute insights to product and API improvements
What we look for (requirements)
1+ years
of experience in Technical Support or Support Engineer roles
Strong ability to read and understand
API documentation
Familiarity with
programming languages
Basic knowledge of
SQL
for checking or validating data
Strong written and verbal communication skills in
English (B2+)
Nice-to-have skills
Experience in
B2B SaaS
Support roles
Technical support for systems that integrate with
ERPs, accounting, or procurement tools
(e.g., NetSuite, QuickBooks, Xero, Sage).
Familiarity with
iPaaS / embedded integration tools
(Hotglue, Zapier, n8n, Workato, Celigo).
Experience with
log analysis, monitoring tools, or tracing
Why you’ll love working at Precoro:
Trust-based management:
No micromanagement—your ideas and initiatives are always encouraged.
Supportive team culture:
You’re not alone, our team is open, honest, and always ready to help.
Reimbursement for professional learning:
We invest in your growth through courses, lectures, and more.
Flexible hours:
We care about results, not how long you sit at your desk.
26 days off annually
(15 vacation days + 11 public holidays)
:
Work-life balance is a priority for us.
Medical insurance
(after six months) and
Unlimited sick leave
without requiring a medical certificate. Your health matters most.
Pet-friendly offices in Kyiv:
Love your furry friend? Bring them along!
Supporting Ukraine:
We proudly assist the Armed Forces and contribute to
projects
that bring victory closer.
Hiring Process
Our hiring is quick and straightforward:
Recruiter interview
(45 minutes)
Test task
(2–4 hours)
Interview with a manager
(1 hour)
Join a team that values trust, transparency, and open communication. You can read more about Precoro’s values at this
link.
We foster an environment where everyone is encouraged to contribute ideas, challenge the status quo, and drive business growth!