Job VC
Support Operations Specialist
Technologies
Description
Support Operations Specialist
Lagoteam
Категорії:
Support
Junior
Дистанційна робота
Пропозиція дійсна до: 13.06.2026 (залишилося 30 днів)
Необхідні знання
Українська
(Fluent)
Англійська
(B2)
Наші вимоги
Оригінальний текст.
Показати переклад
Experience with Zendesk, Freshdesk, ServiceNow, and/or Jira. Tools like Grafana, DataBricks, and/or HubSpot.
Strong analytical and problem-solving skills to identify root causes of failures and inefficiencies.
Ability to work in dynamic field environments, including travel to deployment sites as needed.
Excellent communication and documentation skills for reporting findings and collaborating with cross-functional teams.
Strong attention to detail and ability to follow structured quality assurance processes.
Adaptability and a continuous improvement mindset to refine processes and enhance system performance.
Ability to manage multiple tasks simultaneously while meeting deadlines and maintaining quality standards.
Comfortable working with technical documentation, system logs, and performance data to drive operational insights.
General Requirements
1 year of experience in field support, quality assurance, field service, IT support.
Hands-on experience with testing, troubleshooting, or monitoring deployed assets and internal systems.
Strong analytical and problem-solving skills to identify root causes of failures and inefficiencies.
Ability to work in dynamic field environments, including travel to deployment sites as needed.
Excellent communication and documentation skills for reporting findings and collaborating with cross-functional teams.
Strong attention to detail and ability to follow structured quality assurance processes.
Adaptability and a continuous improvement mindset to refine processes and enhance system performance.
Ability to manage multiple tasks simultaneously while meeting deadlines and maintaining quality standards.
Comfortable working with technical documentation, system logs, and performance data to drive operational insights.
Про посаду / проект
Оригінальний текст.
Показати переклад
Location
: Remote (willing to work night shifts)
Time
: 21:00 — 05:00
Languages
: English — High Level is Must;
Spanish, French, Hebrew — Advantage
A Field & Deployed Assets QA Technician ensures the stability, reliability, and efficiency of operational assets, internal systems, and field deployments through real-world testing, process optimization, and customer-driven feedback. This role focuses on operational excellence by proactively identifying inefficiencies, improving asset performance, and ensuring seamless integration across internal and field systems.
This role is ideal for those passionate about operational excellence, system efficiency, and real-world problem-solving to enhance field asset performance and internal processes.
Be a first tier in responding to customer queries in a timely and accurate way via internal systems and according to team protocols
Be responsible for communicating and aligning with the communication protocols in the internal channels to create visibility to all the organization about the customer issues
Proactively identify platform status and its multifunctions and act for fast recovery or escalate to a higher level
Help customers use specific features and train according to internal tutorials or delegate to higher levels
Update our internal databases with information about technical issues and valuable discussions with customers
Follow up with customers to ensure their technical problems are resolved
Conduct remotely the on-site inspections and audits to verify the proper installation, calibration, and performance of deployed assets and internal systems.
Drive operational excellence by identifying inefficiencies in workflows and implementing process improvements.
Обов'язки
Оригінальний текст.
Показати переклад
Use real-world failure metrics such as Mean Time Between Failures (MTBF) and Mean Time to Failure (MTTF) to assess reliability and optimize asset lifecycles.
Gather and analyze customer feedback, service reports, and failure trends to improve system performance and user experience.
Monitor and audit internal processes to ensure compliance with best practices, safety standards, and regulatory requirements.
Utilize remote diagnostics and predictive maintenance to detect early signs of failure and reduce downtime.
Collaborate with operations, IT, and field teams to troubleshoot and resolve issues efficiently.
Document test results, quality issues, and corrective actions to drive continuous improvement in field deployments and internal operations.
показати все
(19)
Деталі
Старт ASAP
Повністю дистанційна
39.5k – 43.9k
UAH
+ податок (ФОП) в місяць
Деталі заробітної плати
Роботодавець пропонує зарплату в
USD за місяць
900 – 1 000
USD
+ податок (ФОП) в місяць
Відгукнись
Зберегти вакансію
Налаштувати резюме
BETA
Lagoteam
Категорії:
Support
Junior
Дистанційна робота
Пропозиція дійсна до: 13.06.2026 (залишилося 30 днів)
Необхідні знання
Українська
(Fluent)
Англійська
(B2)
Наші вимоги
Оригінальний текст.
Показати переклад
Experience with Zendesk, Freshdesk, ServiceNow, and/or Jira. Tools like Grafana, DataBricks, and/or HubSpot.
Strong analytical and problem-solving skills to identify root causes of failures and inefficiencies.
Ability to work in dynamic field environments, including travel to deployment sites as needed.
Excellent communication and documentation skills for reporting findings and collaborating with cross-functional teams.
Strong attention to detail and ability to follow structured quality assurance processes.
Adaptability and a continuous improvement mindset to refine processes and enhance system performance.
Ability to manage multiple tasks simultaneously while meeting deadlines and maintaining quality standards.
Comfortable working with technical documentation, system logs, and performance data to drive operational insights.
General Requirements
1 year of experience in field support, quality assurance, field service, IT support.
Hands-on experience with testing, troubleshooting, or monitoring deployed assets and internal systems.
Strong analytical and problem-solving skills to identify root causes of failures and inefficiencies.
Ability to work in dynamic field environments, including travel to deployment sites as needed.
Excellent communication and documentation skills for reporting findings and collaborating with cross-functional teams.
Strong attention to detail and ability to follow structured quality assurance processes.
Adaptability and a continuous improvement mindset to refine processes and enhance system performance.
Ability to manage multiple tasks simultaneously while meeting deadlines and maintaining quality standards.
Comfortable working with technical documentation, system logs, and performance data to drive operational insights.
Про посаду / проект
Оригінальний текст.
Показати переклад
Location
: Remote (willing to work night shifts)
Time
: 21:00 — 05:00
Languages
: English — High Level is Must;
Spanish, French, Hebrew — Advantage
A Field & Deployed Assets QA Technician ensures the stability, reliability, and efficiency of operational assets, internal systems, and field deployments through real-world testing, process optimization, and customer-driven feedback. This role focuses on operational excellence by proactively identifying inefficiencies, improving asset performance, and ensuring seamless integration across internal and field systems.
This role is ideal for those passionate about operational excellence, system efficiency, and real-world problem-solving to enhance field asset performance and internal processes.
Be a first tier in responding to customer queries in a timely and accurate way via internal systems and according to team protocols
Be responsible for communicating and aligning with the communication protocols in the internal channels to create visibility to all the organization about the customer issues
Proactively identify platform status and its multifunctions and act for fast recovery or escalate to a higher level
Help customers use specific features and train according to internal tutorials or delegate to higher levels
Update our internal databases with information about technical issues and valuable discussions with customers
Follow up with customers to ensure their technical problems are resolved
Conduct remotely the on-site inspections and audits to verify the proper installation, calibration, and performance of deployed assets and internal systems.
Drive operational excellence by identifying inefficiencies in workflows and implementing process improvements.
Обов'язки
Оригінальний текст.
Показати переклад
Use real-world failure metrics such as Mean Time Between Failures (MTBF) and Mean Time to Failure (MTTF) to assess reliability and optimize asset lifecycles.
Gather and analyze customer feedback, service reports, and failure trends to improve system performance and user experience.
Monitor and audit internal processes to ensure compliance with best practices, safety standards, and regulatory requirements.
Utilize remote diagnostics and predictive maintenance to detect early signs of failure and reduce downtime.
Collaborate with operations, IT, and field teams to troubleshoot and resolve issues efficiently.
Document test results, quality issues, and corrective actions to drive continuous improvement in field deployments and internal operations.
показати все
(19)
Деталі
Старт ASAP
Повністю дистанційна
39.5k – 43.9k
UAH
+ податок (ФОП) в місяць
Деталі заробітної плати
Роботодавець пропонує зарплату в
USD за місяць
900 – 1 000
USD
+ податок (ФОП) в місяць
Відгукнись
Зберегти вакансію
Налаштувати резюме
BETA