Job VC
Client Support Specialist
Technologies
Description
Hello, future colleague!
At
DreamPlay
, we create pixel-perfect slot games powered by our own engine. We are reinventing the gambling experience by delivering unique, high-quality games to the market.
We are a team of professionals who value
quality, ownership, transparency, and collaboration
. We believe in a results-driven environment where everyone has the space to grow, contribute, and make an impact.
We are looking for a
Client Support Specialist
to support our B2B partners and internal teams by ensuring fast issue resolution and smooth operational communication.
Key Responsibilities
Process incoming tickets from B2B partners and internal teams.
Respond to partner requests according to SLA requirements.
Investigate and resolve issues related to integrations, game rounds, wallets, API errors, bonuses, and Back Office functionality.
Escalate complex cases to Development, QA, and DevOps teams.
Communicate with partners via Slack, Teams, Telegram, email, and ticketing systems.
Maintain clear documentation of common issues and solutions.
Requirements
1+ years of experience in iGaming support.
Understanding of game integrations, API flows, bonus mechanics, wallets, and game sessions.
Experience with ticketing systems (Jira, ClickUp, or similar).
Ability to analyze logs and identify technical issues.
Experience working with Back Office systems.
Upper-Intermediate+ English.
Strong communication, multitasking, and problem-solving skill.
Nice to Have
Experience with Postman or Swagger.
Basic understanding of JSON/XML.
Previous experience with a slot game provider.
We Offer:
Flexible working hours.
Opportunity to influence and shape a new business direction.
Career growth within a team of iGaming professionals.
Supportive, transparent team culture with minimal bureaucracy.
Time-off policy that fits real life (paid vacation, sick leave, public holiday).
Benefits for employees.
At
DreamPlay
, we create pixel-perfect slot games powered by our own engine. We are reinventing the gambling experience by delivering unique, high-quality games to the market.
We are a team of professionals who value
quality, ownership, transparency, and collaboration
. We believe in a results-driven environment where everyone has the space to grow, contribute, and make an impact.
We are looking for a
Client Support Specialist
to support our B2B partners and internal teams by ensuring fast issue resolution and smooth operational communication.
Key Responsibilities
Process incoming tickets from B2B partners and internal teams.
Respond to partner requests according to SLA requirements.
Investigate and resolve issues related to integrations, game rounds, wallets, API errors, bonuses, and Back Office functionality.
Escalate complex cases to Development, QA, and DevOps teams.
Communicate with partners via Slack, Teams, Telegram, email, and ticketing systems.
Maintain clear documentation of common issues and solutions.
Requirements
1+ years of experience in iGaming support.
Understanding of game integrations, API flows, bonus mechanics, wallets, and game sessions.
Experience with ticketing systems (Jira, ClickUp, or similar).
Ability to analyze logs and identify technical issues.
Experience working with Back Office systems.
Upper-Intermediate+ English.
Strong communication, multitasking, and problem-solving skill.
Nice to Have
Experience with Postman or Swagger.
Basic understanding of JSON/XML.
Previous experience with a slot game provider.
We Offer:
Flexible working hours.
Opportunity to influence and shape a new business direction.
Career growth within a team of iGaming professionals.
Supportive, transparent team culture with minimal bureaucracy.
Time-off policy that fits real life (paid vacation, sick leave, public holiday).
Benefits for employees.