Job VC
Support Manager iGaming
Technologies
Description
We are a fast‑growing iGaming product operating across Tier‑1 markets and serving millions of users worldwide. Our team combines deep industry expertise, years of hands‑on experience, and a strong professional network - making us ambitious, highly capable, and ready to scale. We are looking for a
Support Manager
who can deliver world‑class customer service, resolve complex issues, and ensure a seamless player experience.
Key Responsibilities
:
• Handle customer inquiries via chat, email, and ticketing systems.
• Resolve account, payment, bonus, and gameplay‑related issues within SLA.
• Escalate technical or product‑related cases to relevant teams.
• Track and document bugs, feature requests, and user feedback.
• Maintain high customer satisfaction scores (CSAT, NPS).
• Contribute to continuous improvement of support processes.
Requirements:
• 2+ years of experience in customer support, ideally in iGaming, FinTech, or SaaS.
• Strong communication skills and ability to work under pressure.
• English proficiency at B2+ level (mandatory); additional languages are a plus.
• Experience with ticketing systems (Zendesk, Freshdesk, Jira Service Desk).
• Understanding of iGaming products and user experience.
• Proactive, detail‑oriented, and solution‑driven mindset.
We offer:
• Work in an international Tier‑1 iGaming environment.
• Remote work format with flexible schedule.
• Opportunities for professional growth and skill development.
• Collaborative, multicultural team atmosphere.
Support Manager
who can deliver world‑class customer service, resolve complex issues, and ensure a seamless player experience.
Key Responsibilities
:
• Handle customer inquiries via chat, email, and ticketing systems.
• Resolve account, payment, bonus, and gameplay‑related issues within SLA.
• Escalate technical or product‑related cases to relevant teams.
• Track and document bugs, feature requests, and user feedback.
• Maintain high customer satisfaction scores (CSAT, NPS).
• Contribute to continuous improvement of support processes.
Requirements:
• 2+ years of experience in customer support, ideally in iGaming, FinTech, or SaaS.
• Strong communication skills and ability to work under pressure.
• English proficiency at B2+ level (mandatory); additional languages are a plus.
• Experience with ticketing systems (Zendesk, Freshdesk, Jira Service Desk).
• Understanding of iGaming products and user experience.
• Proactive, detail‑oriented, and solution‑driven mindset.
We offer:
• Work in an international Tier‑1 iGaming environment.
• Remote work format with flexible schedule.
• Opportunities for professional growth and skill development.
• Collaborative, multicultural team atmosphere.