Job VC
Delivery Manager
Technologies
Description
ABOUT THE ROLE
This role is about owning accounts — not just managing them.
As a Delivery Manager at Speed & Function, you are the bridge between what our clients need and what our teams deliver. You hold the full picture of each account: the relationships, the strategy, the processes, and the people. You work proactively where others are reactive, and you bring clarity where things tend to get complicated.
You work closely with the Head of Department, Project Managers, and engineering teams — but the accountability for how an account grows, how a client feels, and whether delivery runs smoothly sits with you.
This role exists because S&F is growing, and growth without dedicated account ownership leads to burnout, reactive work, and missed opportunities.
WHAT YOU WILL DO
Account ownership
Be the primary point of contact for client stakeholders — from day-to-day interactions to strategic conversations
Run regular business development and account review calls, and make sure what is discussed is actually implemented
Maintain a deep understanding of each client’s business, goals, constraints, and internal dynamics
Build trust with management-level stakeholders on the client side and know when to engage at different levels
Proactively identify opportunities to deepen the partnership or expand the scope of work
Own account strategy: know where the account is, where it needs to go, and how to get there
Pre-sales and business development
Lead pre-sale conversations, scoping discussions, and proposals — with real thinking behind them, not templates
Identify up-sell and cross-sell opportunities based on genuine understanding of client needs
Collaborate with Sales and Finance on commercial framing and budget discussions
Represent S&F credibly in negotiations with both technical and business stakeholders
Delivery oversight
Stay close to delivery realities on your accounts without micromanaging PMs or teams
Identify risks early and act before they escalate
Be the first escalation point for both the client and the team when something goes wrong
Review delivery processes and propose improvements when something is not working
Team partnership
Support PMs with context, stakeholder management, and escalation paths
Ensure teams always know where to bring a problem, an idea, or a concern
Help teams understand client priorities — and help clients understand team constraints
Research and strategic thinking
Continuously research the client’s market, business model, and competitive context
Maintain a living account strategy document that reflects what you know and where you are going
Surface insights from delivery, client feedback, and team dynamics to inform what S&F does next
WHAT WE ARE LOOKING FOR
Account ownership mindset
Takes full responsibility for what happens on an account — no “that’s not my part”
Drives the account forward without being pushed
Knows the account inside out: people, business, dynamics, history
Client partnership
Builds genuine trust with client stakeholders at multiple levels
Communicates clearly, honestly, and with appropriate depth for the audience
Manages expectations without being sycophantic or evasive
Knows when to push back on clients and does so constructively
Delivery fluency
Understands SDLC well enough to have meaningful conversations about delivery
Can explain why a process is built a certain way — and spot when it is not working
Does not need to be the most technical person in the room, but cannot be out of depth on delivery topics
Proactivity and initiative
Identifies gaps and acts on them without being asked
Comfortable working in ambiguity without needing everything defined in advance
Brings ideas, hypotheses, and proposals — not just status updates
Strategic thinking
Connects S&F strategy, client strategy, and account-level execution into one coherent direction
Thinks about where an account is going, not just where it is today
Builds and maintains account strategies that hold up to scrutiny
Communication
Excellent spoken and written English — C1 is a hard minimum
Adapts tone and depth depending on the audience: CTO, engineer, or PM
Documents decisions and strategies clearly so context is not lost when things change
Tolerance for uncertainty
Comfortable when the situation changes unexpectedly — and it will
Makes reasonable decisions with the information available and adjusts as more comes in
Does not freeze or over-escalate when something is unclear
EXPERIENCE
5+ years of relevant experience in IT service delivery, account management, or client partnership — specifically in IT / software development companies
Proven experience managing client relationships at a management level, not just executing requests
Experience with pre-sales, scoping, and proposal preparation
Track record of managing multiple accounts simultaneously
Familiarity with Agile / SDLC environments and engineering team dynamics
Experience in a remote, distributed team is a strong plus
C1 English — firm requirement for this role
WHY THIS IS WORTH YOUR TIME
This is not a role where you relay messages between clients and teams. You are the one making things happen — building relationships, shaping strategy, and owning outcomes. The accounts you take on will grow or stagnate based on what you do with them.
You will be joining a Deliberately Developmental Organization, where growth is not a perk or a talking point — it is built into how we work every day.
It is a place for someone who wants ownership, breadth, and real impact — and who is ready to operate in an environment where not everything is defined in advance.
Hiring process
Recruiting interview — initial conversation about background, motivation, fit
Tech interview — 60 min
Interview with Head of the Department — 60 min
Interview with Founder — 60 min
This role is about owning accounts — not just managing them.
As a Delivery Manager at Speed & Function, you are the bridge between what our clients need and what our teams deliver. You hold the full picture of each account: the relationships, the strategy, the processes, and the people. You work proactively where others are reactive, and you bring clarity where things tend to get complicated.
You work closely with the Head of Department, Project Managers, and engineering teams — but the accountability for how an account grows, how a client feels, and whether delivery runs smoothly sits with you.
This role exists because S&F is growing, and growth without dedicated account ownership leads to burnout, reactive work, and missed opportunities.
WHAT YOU WILL DO
Account ownership
Be the primary point of contact for client stakeholders — from day-to-day interactions to strategic conversations
Run regular business development and account review calls, and make sure what is discussed is actually implemented
Maintain a deep understanding of each client’s business, goals, constraints, and internal dynamics
Build trust with management-level stakeholders on the client side and know when to engage at different levels
Proactively identify opportunities to deepen the partnership or expand the scope of work
Own account strategy: know where the account is, where it needs to go, and how to get there
Pre-sales and business development
Lead pre-sale conversations, scoping discussions, and proposals — with real thinking behind them, not templates
Identify up-sell and cross-sell opportunities based on genuine understanding of client needs
Collaborate with Sales and Finance on commercial framing and budget discussions
Represent S&F credibly in negotiations with both technical and business stakeholders
Delivery oversight
Stay close to delivery realities on your accounts without micromanaging PMs or teams
Identify risks early and act before they escalate
Be the first escalation point for both the client and the team when something goes wrong
Review delivery processes and propose improvements when something is not working
Team partnership
Support PMs with context, stakeholder management, and escalation paths
Ensure teams always know where to bring a problem, an idea, or a concern
Help teams understand client priorities — and help clients understand team constraints
Research and strategic thinking
Continuously research the client’s market, business model, and competitive context
Maintain a living account strategy document that reflects what you know and where you are going
Surface insights from delivery, client feedback, and team dynamics to inform what S&F does next
WHAT WE ARE LOOKING FOR
Account ownership mindset
Takes full responsibility for what happens on an account — no “that’s not my part”
Drives the account forward without being pushed
Knows the account inside out: people, business, dynamics, history
Client partnership
Builds genuine trust with client stakeholders at multiple levels
Communicates clearly, honestly, and with appropriate depth for the audience
Manages expectations without being sycophantic or evasive
Knows when to push back on clients and does so constructively
Delivery fluency
Understands SDLC well enough to have meaningful conversations about delivery
Can explain why a process is built a certain way — and spot when it is not working
Does not need to be the most technical person in the room, but cannot be out of depth on delivery topics
Proactivity and initiative
Identifies gaps and acts on them without being asked
Comfortable working in ambiguity without needing everything defined in advance
Brings ideas, hypotheses, and proposals — not just status updates
Strategic thinking
Connects S&F strategy, client strategy, and account-level execution into one coherent direction
Thinks about where an account is going, not just where it is today
Builds and maintains account strategies that hold up to scrutiny
Communication
Excellent spoken and written English — C1 is a hard minimum
Adapts tone and depth depending on the audience: CTO, engineer, or PM
Documents decisions and strategies clearly so context is not lost when things change
Tolerance for uncertainty
Comfortable when the situation changes unexpectedly — and it will
Makes reasonable decisions with the information available and adjusts as more comes in
Does not freeze or over-escalate when something is unclear
EXPERIENCE
5+ years of relevant experience in IT service delivery, account management, or client partnership — specifically in IT / software development companies
Proven experience managing client relationships at a management level, not just executing requests
Experience with pre-sales, scoping, and proposal preparation
Track record of managing multiple accounts simultaneously
Familiarity with Agile / SDLC environments and engineering team dynamics
Experience in a remote, distributed team is a strong plus
C1 English — firm requirement for this role
WHY THIS IS WORTH YOUR TIME
This is not a role where you relay messages between clients and teams. You are the one making things happen — building relationships, shaping strategy, and owning outcomes. The accounts you take on will grow or stagnate based on what you do with them.
You will be joining a Deliberately Developmental Organization, where growth is not a perk or a talking point — it is built into how we work every day.
It is a place for someone who wants ownership, breadth, and real impact — and who is ready to operate in an environment where not everything is defined in advance.
Hiring process
Recruiting interview — initial conversation about background, motivation, fit
Tech interview — 60 min
Interview with Head of the Department — 60 min
Interview with Founder — 60 min