Job VC
Customer Success Consultant /Customer Success Manager (AdTech / SaaS B2B)
Technologies
Description
Job opening for our trusted partner — a B2B SaaS platform focused on user retargeting and reactivation through advertising.
The company works with international clients and helps businesses increase retention and LTV.
This role is a great fit for someone who enjoys building long-term client relationships, solving problems, working with analytics, and helping customers achieve strong business results.
🌍 Fully remote
🕐 Full-time
🌎 International product environment
Responsibilities
Manage the full customer lifecycle: onboarding, training, support, retention, and account growth
Conduct product demos and onboarding sessions for new clients
Provide daily customer support and troubleshoot platform-related issues
Analyze dashboards, reports, and customer performance data
Collaborate with internal teams regarding bugs, feature requests, and customer feedback
Build strong relationships with customers and help them achieve their goals
Coordinate communication between customer teams and traffic providers
Work closely with senior managers to improve customer experience and retention
Requirements
3+ years of experience in Customer Success, Account Management, Customer Support, or Business Development
Experience in AdTech industry or SaaS B2B platforms
Strong communication and relationship-building skills
Analytical mindset and problem-solving approach
Ability to multitask and prioritize effectively
English — Advanced+
Ukrainian — fluent
Russian — fluent (required for working with part of the client base)
Customer-oriented attitude and proactive communication
Tools & Skills
Google Sheets / Excel
CRM systems
Task trackers
Experience with customer onboarding and training
Understanding of customer retention processes
Nice to Have
Experience with performance marketing or programmatic advertising
Experience working with international clients
Familiarity with platforms like Pipedrive or similar CRMs
What’s Offered
Remote-first work environment
Fixed salary + performance-based commission
International team and clients
Opportunity to work with modern AdTech products
Supportive and professional team culture
Space for growth and ownership
💬 We’re looking for someone who genuinely enjoys helping clients succeed, loves communication, and feels comfortable combining relationship management with analytical thinking.
If that sounds like you — we’d love to connect.
The company works with international clients and helps businesses increase retention and LTV.
This role is a great fit for someone who enjoys building long-term client relationships, solving problems, working with analytics, and helping customers achieve strong business results.
🌍 Fully remote
🕐 Full-time
🌎 International product environment
Responsibilities
Manage the full customer lifecycle: onboarding, training, support, retention, and account growth
Conduct product demos and onboarding sessions for new clients
Provide daily customer support and troubleshoot platform-related issues
Analyze dashboards, reports, and customer performance data
Collaborate with internal teams regarding bugs, feature requests, and customer feedback
Build strong relationships with customers and help them achieve their goals
Coordinate communication between customer teams and traffic providers
Work closely with senior managers to improve customer experience and retention
Requirements
3+ years of experience in Customer Success, Account Management, Customer Support, or Business Development
Experience in AdTech industry or SaaS B2B platforms
Strong communication and relationship-building skills
Analytical mindset and problem-solving approach
Ability to multitask and prioritize effectively
English — Advanced+
Ukrainian — fluent
Russian — fluent (required for working with part of the client base)
Customer-oriented attitude and proactive communication
Tools & Skills
Google Sheets / Excel
CRM systems
Task trackers
Experience with customer onboarding and training
Understanding of customer retention processes
Nice to Have
Experience with performance marketing or programmatic advertising
Experience working with international clients
Familiarity with platforms like Pipedrive or similar CRMs
What’s Offered
Remote-first work environment
Fixed salary + performance-based commission
International team and clients
Opportunity to work with modern AdTech products
Supportive and professional team culture
Space for growth and ownership
💬 We’re looking for someone who genuinely enjoys helping clients succeed, loves communication, and feels comfortable combining relationship management with analytical thinking.
If that sounds like you — we’d love to connect.